Bank of America (with Drive-thru ATM) Franconia Rd, Alexandria

Bank of America (with Drive-thru ATM) Reviews

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  Mirko Pesikan
  5

  I would like to commend the staff of this bank for their kindness and help. Many thanks to Mrs. Kathy Lopez for her sincere help. I am really delighted with her energy to explain everything to me in detail. 10/10 Thanks

  Response from the owner

  Hi Mirko. Thanks for letting us know how helpful Kathy was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. have a nice and safe day. ^susan

• S

  Suzanne Bracklow
  1

  I visited today to obtain a cashier's check to send to a large auto finance company to payoff a vehicle, from available funds in a joint checking account. The funds were transferred from another BofA checking account earlier this morning and the funds were available. The branch manager lied and hid behind the lie of false corporate policy when she stated the funds needed to post at midnight and that I needed to come back tomorrow to conduct the transaction. I have worked for Bank of America in the past and understand that managers have much latitude in terms of what they choose to do for you, and can be uncomfortable with a transaction if it seems strange. I was visiting this branch as it was convenient for me coming from school in Alexandria. If she was concerned that I was banking far from home since I live in Baltimore County, she could have inquired as to the nature of my distance from home. Instead, she lied to my face blatantly. I visited a branch in Columbia, MD an hour later and the easily accommodated my request without additional approvals. I'm unsure why the staff at this banking center couldn't be honest with me and why they didn't feel comfortable conducting my business for me. Lying to a client isn't the way to maintain a banking relationship. You will lose ours. Sadly, I'm not surprised...this is what Bank of America generally has become.

  Response from the owner

  Hi Suzanne, we know your time is valuable and apologize for your experience. We'll certainly be sharing your feedback with our leadership team. If you have any questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• T

  Tagir Marakaev
  5

  Best office I have ever been. Rosemary best, thank you!

  Response from the owner

  Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know.

• N

  Nicholas Sanchiz
  5

  We had a great and pleasant experience at this branch. We were able to make an appointment online for same day service. Kathy was helpful, resourceful, and provided us with a comprehensive financial solution. She took her time to explain all the benefits and responsibilities and we left the branch as satisfied new customers. 10/10.

  Response from the owner

  Thank you for being a valued Bank of America customer. We appreciate the positive review about your experience.

• A

  Aize Salazar
  5

  Severo was nice and polite. he did a great job!

  Response from the owner

  Hi Aize, We’re glad to hear the process went smoothly. Thanks for letting us know how helpful Severo was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^sam

• S

  Sayed Sardar Bokhari
  1

  What a pity! I had an appointment with Mis. Maria for two new clients. Unfortunate, instead of her, a nonprofessional staff jumped in. She was so rude and I wished I never wasted my few munities time with her. When you have an appointment with a specific relationship manger in this brunch, please make sure you meet that specific manager, not that rude one!!

  Response from the owner

  Hi, We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^sam

• M

  Michael Kutcher
  3

  Made an appointment for 3:30pm on a Thursday afternoon. Showed up but nobody could see me for 30 mins. Had to reschedule..

  Response from the owner

  Hi Michael. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica ^ines

• C

  Carlos Berrios
  5

  I visited this branch on March 12th with my wife, because I was interested in speaking to someone about my auto financing options through BoA. Despite not having an appointment, I was able to speak to someone right away with no wait. Masud was very professional and had my best interest in mind. I was approved with a very good competitive rate, and hours later I was purchasing my first Mercedes Benz year 2020. The manager was also very kind, and made sure that all of our concerns and questions had been answered before we left. Everyone that we interacted with were friendly, the employees that greeted us ,the manager and Masud as well. We were greeted upon entering which made my wife and I feel that BoA cared about my business. The employees at this branch are the true definition of great customer service.

• M

  Muhammad Yo
  1

  Worst customer service I’ve ever had at any bank. They could not verify a Bank of America payroll check so I had to go to a different Bank of America that knew what they were doing to simply cash a payroll check.