Bank of America (with Drive-thru ATM) W Waddell Rd, Surprise

Bank of America (with Drive-thru ATM) Reviews

• M

  Marcus Parham
  1

  Whats the point of having a phone line to the branch if you never pick up the phone? Called over 20 times in a row, no exaggeration. Was supposed to be called back today, bank nearly closed and no call back or way to contact anyone from this branch. Unacceptable and clearly why they are a 2 star rating 🤷‍♂️

  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected. If you need account assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook at https://www.facebook.com/BankofAmerica

• M

  Mary Velez
  1

  Game them 1 ⭐️ since I didn’t have an option for 0 ⭐️ The customer service in this bank needs some training on how to deal with a customer. Try closing my account and base of the rude teller they didn’t have the sufficient money so that I could take out what I had in my savings and checking. It was a waste of time going to that bank to try to fix an issue that they started by freezing my accounts.

  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook at https://www.facebook.com/BankofAmerica

• H

  Heidi Flanagan
  1

  Wish I could give this 0 star! I have gone to this location twice to pull out cash and was never asked for me to use my debit card. This is not my primary banking I use this one for bills and when parents need to transfer money to pay for landscapers and etc... I went to pull out cash today from the teller and they said I needed my debit card. I don't have it and they wouldn't let me get my cash out with My ID as I have always done. I don't carry that debit card. The customer service is the worse here. I will be looking else where to do my banking and so will my family.

  Response from the owner

  Hi Heidi. We’d like to keep you as a client and find out more about your experience. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^susan

• A

  A Betancourt
  1

  Nobody answers the phone. Very inconvenient to have to go all the way over there for something that could be handled with a phone call.

  Response from the owner

  Hi. We apologize for your experience. Please note, our financial center associates will try to answer any calls they receive to the best of their ability. As this is a financial center, our associates may be assisting customers who are currently at the center. We appreciate your patience and understanding. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• J

  Jon H
  1

  Pain that they “temporarily” closed this branch for over 6 months now. Now can’t even use an atm. I pass by 2 chase banks and still have to drive a few more miles to get to another BofA. Banked here for 15+ years but maybe I need to switch.....

• B

  Bleedu Zerknot
  1

  Their ATM misrepresents available funds to unemployment card holders. From my regular account it will let me withdraw $1000 without question. If I insert my unemployment card and try to withdraw $840 it claims that it doesn't have enough money to cover the withdrawal. But if you withdraw $740 then $100 as a second transaction it has no issue. Again his only happens with the unemployment card...

• T

  Tami Palombi
  1

  Worst bank ever the atm never has enough money there is always a problem with the atm

  Response from the owner

  Hi, Tami. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. Our team apologizes for your experience. If we can be of any help with your account, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• R

  Roger Strause
  1

  Bank of America is horrible constantly changing their hours can't make up their mind one week is 5:00 next week is 4:00 and if they are open it's literally one or two tellers at the most at all times

  Response from the owner

  We are doing our best to remain open to serve our clients while implementing changes within our financial centers to follow CDC and government guidelines. As such, some locations may be either temporarily closed or operating at adjusted hours. If you’d like to visit an alternative financial center, please click the following link for the most up-to-date info on our centers: http://go.bofa.com/Locator. Also, when new information is available regarding openings and hours, the website will be updated.

• G

  Gretchen Goldstein
  1

  ATM never has cash, terrible service from this bank and I don’t trust them. Closed my account of 15+ years and going to take my savings else where. I’m too old to play bs games

• M

  Malaki A
  1

  1 teller in the whole store when the one lady who is lingering chatting outside with one of her friends decided to come inside with a ginormous line of people waiting inside the day I had some questions boy do I regret having a question ....she was rude in a very quiet and polite seeming way condescending I won't be back I may go back to Wells Fargo at this point open my account here on a recommendation of a friend this is a wasted branch and I watch them behave badly to other people guess I shouldn't have expected different when you simply have questions don't waste your time with this branch if this is how Bank of America wants to run their branches in this day and age won't take much for a big company to fall especially with staff like Yesenia