U.S. Bank Branch W Bell Rd, Surprise

U.S. Bank Branch Reviews

• G

  Gary Sidora
  1

  I really do enjoy this institution's credit card products. They have great rewards programs. However, I was recently overcharged at a restaurant. The gratuity was entered as $150 instead of $15. An honest mistake I hope, but I had trouble contacting the restaurant to get this corrected so I contacted US Bank to open a dispute. The representative I spoke to seemed to have an understanding of the situation and agreed that it seemed obvious what had happened, but when this case went to the team that does the investigation they were completely useless and did nothing to validate the charge. The restaurant never responded to the case so US Bank closed it and reversed the credit they had given me. I eventually went back to the restaurant and spoke with a manager whom was able to check their POS system and found my transaction and corrected the discrepancy. This has made me seriously consider closing my credit accounts here. Not sure I can trust US Bank to protect me when needed.

  Response from the owner

  Hello Gary, thank you for taking a moment of your day to share your experience. We're sorry to hear it has been a less than favorable one and certainly don't want our customers to feel the way you do currently. We would be glad to discuss your experiences further and offer our help in any way we can. Please send us an email with your phone number and reference #1218 to [email protected]. Once we receive your contact information we will reach out to you directly to further assist. All the best, ^Kortnee

• J

  Jeremiah Covey
  5

  They have been better to me then my own banks after a month or so of going in to the branch for things I opened an account just because of the service and staff . The two other branches seemed to have nice staff as well.

• T

  Tiffany
  1

  Just sat in the drive thru for 15 minutes with no acknowledgement from staff. They weren’t going to close for another hour and we could see people walking around inside. We pressed the call button three times. The car behind us left before we got helped. If we hadn’t already sent our check and info through the tubes, we would have left too. When we finally caught the eye of someone on staff, they didn’t offer any explanation but told us we’d be taken care of shortly. Waited another few minutes and finally got helped.

  Response from the owner

  Hello T, I know it can be very frustrating to wait for help with no acknowledgement.  We want our customers to feel not only important, but valued. We would like the chance to talk with you further about your experience and offer our help in any way we can. Please email your phone number and reference #5167 to us at [email protected] and we'll call you within 1 business day. Thank you. ^Rick

• E

  Elliott Beaty
  5

  I’ve worked through a couple odd/unique situations with this branch and they’re awesome. Suzanne is a stellar advocate for her customers and is exactly the kind of person you want handling your money.

• K

  Kyron Koehn
  5

  This branch has quality personal banking. Tellers and branch managers super helpful. They give the feeling of small town banking. They remember your name when you walk in the door. Great products and options when it comes to checking and loans. This bank should be the benchmark of banking nation wide. I highly recommend this branch because of the outstanding service!

• M

  MYCHELLE SMITH
  5

  My brother banks with us bank. He’s on the road a lot & I take care of most of his banking. US Bank rocks. 5 stars in my book. The bank people are always nice & friendly. And they treat me with the upmost respect. When I get $$$$$ coming in-US Bank is where I will put my $$$$$. Thank you for letting me believe in banks again.

• D

  Dan Weitz
  5

  Great customer service. Nichole has helped research matters where no other banker would have taken the time. We have US Bank accounts in Oregon, Idaho and Arizona. US Bank in Suprise is on Bell Rd. is the best.

• M

  Mass Media Graphics
  1

  Casey is one if rudest most condescending people I've ever had the displeasure of meeting. Rolled her eyes multiple times at me and my wife and had a terrible attitude. Whitney was less than helpful.

  Response from the owner

  Thanks for taking the time to share your experience. We strive to provide great customer service and are sorry that we failed you and your wife. We’d like to hear more about the interaction. Please send us an email to [email protected] detailing the experience you had. In your email, please include your phone number and reference number 4640. We'll give you a call within one business day. Look forward to hearing from you. ^Heather

• J

  Jacque Combs
  1

  Not helpful at all when a family member passes and trying to close their accounts even with death certificate! Only bank I had issues wit...acted like money was theirs.

  Response from the owner

  Hello Jacque, I'm sorry to hear about the passing of your family member, and I'm sorry to hear that you had difficulty resolving their accounts with us when you reached out. We'd really like to speak with you about what happened and to assist however we can. Please send us an email at [email protected] with your phone number and reference number 2027. Once we receive your number, we'll give you a call within 2 business days. We hope to hear from you soon. ^Caitlin

• J

  Jonathan Maya
  5

  Summer V. And Christian E. are very a knowledgeable and friendly. Neither beat around the bush or wasted my time. They were very helpful and signing my home equity line of credit.

  Response from the owner

  Hello Jonathan! We are so happy to hear the team at your local branch was able to help you out during your recent visit. We hope you have a wonderful day! The U.S. Bank Social Media Team