Bank of America (with Drive-thru ATM) Northpoint Blvd, Hixson

Bank of America (with Drive-thru ATM) Reviews

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  Eugene Farneti
  1

  25 minutes to make a withdrawal. Long line, two tellers during a holiday weekend. No one stepped up to help. The teller did well.

  Response from the owner

  Hi, Eugene. We are sorry that we did not meet your expectations and know that your time is valuable. We appreciate you coming in and depending on the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. You can complete many transactions online or through our mobile app. For more info, please click here https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have an account related question/concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

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  Tony Butler
  1

  So I needed to get a blank check from this location after work, so my wife could get a car. They still close at 4pm, due to covid which we've been dealing with for over a year now. Thanks to these dumb new hours I could not make it in time. This really makes me want to switch banks, because how can a bank this big still think it's okay to limit hours and prevent working people from using their services when life has resumed in literally almost every other aspect. I'm just disappointed

  Response from the owner

  Hi, Tony. We apologize for any inconvenience. Some locations may either be temporarily closed or operating at limited hours. Here is a link that can help you quickly find your nearest locations and current hours: https://locators.bankofamerica.com/. ATMs in most financial centers are available 24/7. You can also complete many transactions online or through our mobile app. For more info, please click here https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related inquiry you need help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

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  Kirk Harnack
  1

  Trying to cancel a BoA credit card on behalf of my ailing father. I have Power of Attorney. BoA required that I leave the ORIGINAL PoA document with them for sending to their New York office to verify. I objected to giving them the ORIGINAL PoA papers (notarized and recorded), but they said that's the only way. Now, over 5 months later, those valuable PoA docs have still not been returned to me as promised. Perhaps this is not the fault of this Hixson branch, but this branch is where I was able to appear and begin the process. Very disappointed in BoA, and replacing these PoA docs with my father's attorney will cost additional $$$.

  Response from the owner

  We are sorry that we did not meet your expectations. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

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  W. Scott Anderson
  1

  Consistent red tape, rude branch manager, long waits and drive through is closed.

  Response from the owner

  Hi Scott. We’re sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you to help with any account related concerns. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty

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  C Debelen
  5

  I have always had a good experienced with the tellers at the Hixson branch. They were professional and courteous everytime I visited to do my personal banking needs. The lobby person who greets as soon as I enter the door makes me feel very welcome!

  Response from the owner

  Hi C. Thank you for being a valued Bank of America customer. We appreciate the positive review about your experience. ^rosie

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  Aaron Wasik
  1

  Took my deposit and lost it. They don't answer the phone and the small business call center can't get ahold of this branch either. Withdrawing and closing all of my business and personal accounts with this bank ASAP. 20 year history, no loyalty, and completely clueless.

  Response from the owner

  I'm sorry to hear about your experience with our financial center team. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

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  Ethel Dabrowski
  2

  I truly do not understand why they shut down the drive-thru window. As a business whose sole purpose is to serve the public, this was quite the disservice. At first, I had high hopes that the service would be quicker by going inside...WRONG. Every time I walk in, the line is always backed up with a maximum of 2 clerks behind the counter. The only reason I gave an additional star is because the tellers are usually very nice.

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  AMP'D Brewing
  1

  My first trip inside my new bank I observed the fake blonde teller talking down to an Asian fellow, while he was asking questions about why she put his money into the wrong account. She blamed it on him repeatedly until she realized she was the one who made the mistake and then just said “my bad, I didn’t see that”. Wow. Not a good first impression. Very condescending and rude, and I am waiting for someone to take my initial deposit and print me off a debit card. Might be a while...

  Response from the owner

  We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

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  Ray Acker
  1

  Poor customer service line is 9 deep and only 1 teller then some Bank employee caring a Panera Catering box comes out and tells us we need to wait out side can not all be this close maybe if you where really interested in our safety you would have more tellers and or open your drive through. Very Very poor attitude

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  Kenneth Ledford
  1

  This is the worst bank ever. Don't give them your money.

  Response from the owner

  Hi Kenneth, we'd like to find out more about your experience so we can continue to improve. Please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris