Bank of America (with Drive-thru ATM) FM 544, Wylie

Bank of America (with Drive-thru ATM) Reviews

• B

  Brittany Sikes
  1

  Don’t bother making an appointment here. You’ll show up for it only to have them inform you the person you made an appointment with is out for the week. I even called to confirm beforehand, with no answer of course

  Response from the owner

  Hi Brittany. We'd like to find out more about your experience. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• C

  CiCi Whitwer
  1

  They told me to open an account online, it’s easy they said. I did, they took my check for $600.00 then closed it the next day putting a hold on my check for nine days. Not sure if I will get it back but I needed my money. They robbed me! Be careful with this bank Btw, they gave me no excuse for closing the account. I have an account with another bank I’ve had for years.

  Response from the owner

  Hi, Cici. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• C

  Chichi Onyeka
  1

  If you want security in your account do not come here. Very terrible service. The cashier does not know how to do job. I deposited a huge amount of money and I was short 100 dollars. Please do not even use this bank. My sister has been scammed twice with her Bank of America debit card. I am changing banks and I am never coming here again.

  Response from the owner

  Hello Chichi. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^susan

• S

  Son Ho
  1

  Made a deposit at the atm and the transaction failed and kept the money. File claim and stated they not able to refund back as they didnt found extra cash when they audit. This atm have so much issue as not reading money or keeping the money. Have to reopen claim as hard working money that is taken up without action done.

  Response from the owner

  Hi, Son. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• T

  Tony Redpath
  1

  How is it possible to open an account for a high schooler when your hours are 9am to 4pm and the kids are in school at those times? Saturday is not an option for us! Also, no one will pick up the phone to answer questions.

  Response from the owner

  Hi Tony, you can find all the hours of our locations here; https://locators.bankofamerica.com/ . Some locations have extended hours on Fridays. ^sam

• A

  Alex
  1

  There is always a line and only one person working. Then you see two or three others sitting in their office helping nobody. Instead of opening another teller they rather sit in their office. Way to slow. I wish I didn’t have to visit the bank. I guess that’s why they are closing so many of them. The Sachse location closed. So I have no choice.

• H

  Hector Cabello
  5

  I went here to open an account for the first time and we were immediately attended by an associate named Nina Threets. She helped us set up an account and she was overall very helpful and friendly to us! Thank you!

  Response from the owner

  Hi Hector. Thanks for letting us know how helpful Nina was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^ines

• S

  Sujan Rimal
  1

  Closed my old account and opened a new one. They were suppose to send me check from previous account and they sent it to wrong address, how can you make mistake when I am there physically and gave you address. Now I have to wait for 120 days for check to return. Mistake like this in times like this. Obnoxious

  Response from the owner

  Hi, Sujan. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• *

  *Sandy* D
  1

  This is the slowest bank ever! I had to leave and come back even though I was next in line. The line was to the door, only one teller was working and the branch “manager “ Brenda was content with the long line and frustrated guest and she just walked about trying to get people to use the dang self service thing like DUH if we came inside we wanted to be helped by a real person face to face. But I guess that’s the customer service we are given these days! Good thing this is a company account and I don’t bank here! On the upside Lori is a sweetheart....

• A

  ALESHA VESELY
  1

  I recently went to this bank to use the ATM. At the ATM I attempted to get cash. I went through the process to withdraw $1000.00. No money was dispensed. After going into the bank they gave me a number and said it was not company owned so I needed to file a claim. This claim was denied with no course of resolve. I have been a B of A client for 10+ years.