Bank of America (with Drive-thru ATM) W Eldorado Pkwy, Mckinney

Bank of America (with Drive-thru ATM) Reviews

• A

  Arif Qureshi
  1

  BOA is now become a bank of hassle & I don't recommend this bank branches for fast service anymore. When drive ways of many branches are closed and service is no longer available and only one teller behind the counter dealing with ppl those holding the line is not a good banking.A person can't even withdrawal over their own daily limit. I waited 20 mins and line was just getting bigger and bigger for new arrivals. I left the branch,can't wait no longer here. COVID is just a lame excuse for all these controlling org. Thumbs 👎 for BOA

  Response from the owner

  We appreciate you coming in. You may be able to save time at the financial center by using an ATM, enrolling in direct deposit or using the numerous services available in online & mobile banking. Signing up for the mobile app is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/

• T

  Tom Honea
  1

  It's a good thing for your company that I HAVE to bank here. I would NEVER have a personal account at this bank. NEVER enough help. Today I'm 12th in line with 9 more behind me and ONE teller. Typical every day that I come in here.

  Response from the owner

  Hi Tom. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook . https://www.facebook.com/BankofAmerica. Thank you. ^susan

• K

  Kirstin E
  1

  Just waited in a long line for 30 minutes for the one teller working the counter to get a cashier's check. After I get to the counter the lady tells me that for my dollar amount she needs her supervisor's approval and he just went to lunch. Are you kidding me?!?!?! Bank of America, hire more tellers and maybe have someone at the bank during ALL business hours that can authorize banking transactions. The lack of tellers is not limited to this branch.

  Response from the owner

  Hi Kirstin. We’re sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you to help with any account related concerns. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty

• A

  Andrea Greco
  1

  Slow, only one teller so even if you are 2nd or 3rd in line you are in for a long wait. Need to staff it better. It’s a Tuesday at noon, more than 1 person should be working

  Response from the owner

  Hi Andrea. We apologize for your experience and know that your time is valuable. We will share your feedback with our leadership team. We appreciate you coming in and depending the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• A

  Alexander Earnest
  1

  Horrible customer service I advise you to go to a different branch, Jesus specifically is a terrible bank employee he does not care or want to care about customer needs he should be terminated

  Response from the owner

  Hi, Sean. We're disappointed to hear that your experience with Jesus wasn't at the level you expected. We'd like to learn more about what happened. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^alma

• C

  Chase Parker
  1

  Just close your account and let them have the remaining balance. That’s how they win. There is always some guy in the lobby wasting your time while only one teller does anything. Legit have been standing in line for an hour to get 20$ out so I can close my account. I should have just let them have it at this rate. Add to that the one teller is selling credit cards hard with over 15 people in line. Skip the offers at times like these.

  Response from the owner

  Hi, Chase. We are sorry that we did not meet your expectations. We appreciate you coming into the financial center today and are sad to read that were losing you as a client. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• R

  Russell Cooper II
  5

  Absolutely the best staff of any BOA anywhere. These people do not get the credit they deserve. They always go above and beyond to help you out. Over the last year I've seen upper management, or whoever makes those decisions, put immense pressure on the staff by closing this location multiple times and sending staff to all kinds of other places to help out, and all kinds of other situations. Ive seen this location ridiculously short staffed during busy times and they never crack. They always meet you with smiles and do their job professionally. So much respect.

• B

  Beverly Moss
  1

  You can NEVER get throught to them on the phone. When you have to go inside there is a line to the door!! You make an appointment and you still have to wait! A lot of us have to work. There are never enough employees there!! The employees that are there are friendly and helpful and I know it is not their fault. Still it is time for me to move on.

  Response from the owner

  Hi Beverly. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• J

  John Houston
  2

  Bank of America does not take care of their customers, even after banking with them for over 35 years. The human interests does not exist even with excellent credit score and fraud involved. I now use USAA mostly and will find another local b

  Response from the owner

  Hi, John. We’d like to keep you as a client. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• J

  Justine Copus
  1

  There’s always a problem with Bank of America, always. They obviously don’t know what they are doing. The two locations in McKinney are horrible! Horrible services!! That’s not the case if you go to one in Dallas or Plano or even Addison. It’s the ones in McKinney that lack service and friendliness and hassle. So disappointing. You would think they would fix it and make it better but they don’t. It’s been horrible for years.