Bank of America (with Drive-thru ATM) Boston Post Rd, Marlborough

Bank of America (with Drive-thru ATM) Reviews

• M

  Millie Milton
  1

  long wait times 1 teller but 3 other agents doing very little but walking around. 2 weeks later- closed without ANY signage, phone recording, or website notification~ NOTHING. poorly supported branch, many branches closing without notice or any updated information, anywhere! with all the ways to communicate to customers, this is completely unacceptable.

  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Lorenzo

• I

  Isabelle Leal
  1

  I’ve an account there and now that I’m having problem with a transaction and they do nothing for me. I called them so many times and they let me waiting.

  Response from the owner

  We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern.

• i

  iPho Andrus
  5

  Seeing all the bad reviews on here, made me want to write mine to counter-balance. I’ve come in to this branch about 5 times with different needs (wire transfer, bank check, account type change, credit card cancellation, line of credit increase, etc). Each and every time, I’ve been treated with respect and was able to see an agent within 5 minutes. Each and every time, my needs were addressed fully and quickly. I find myself choosing to go to this branch, instead of my usual one, when I need anything other than a simple ATM.

• g

  gorrs One
  2

  Very poorly managed; this branch gives BOA a bad name. Manager needs customer service training. Only one teller, with five people on staff. Two chit/chatting and trying to look busy, two working the desk and 5 people in line waiting. Some of the people are excellent employees too because I know them from the old Northborough branch which was properly managed.

• J

  J B III
  1

  It is lunchtime on a Friday, 6 staff on, only one is a teller. 4 are sitting at their desks while 4 people stand waiting for the one teller. Customer with teller needed additional assistance. I asked if someone could help out, was told "the teller will help you." terrible service.

• R

  R Beamin
  1

  Terrible location. Change hours without notifying anyone. Not even a sign on the door with new hours. As of recently its completely closed with nothing to let you know. Very disapppintwd with bofa. Would suggest anyone to go to a credit union where you will be treated better.

• L

  Liz D
  5

  After having a terrible experience at the branch at Solomond pond mall I went to this branch and it exceeded my expectations. I will only be coming to this location from now on. Boslika is amazing and I can’t say thank you enough for helping me in a pinch. I’m beyond grateful

• T

  Tom C
  1

  1 customer service person, a line of people and 4 lanes closed! Don't come here on lunch break you will be late for work.

• J

  Jacqueline Horton
  2

  Generally only one clerk servicing a line of customers.