Bank of America (with Drive-thru ATM) 228th St, Bothell

Bank of America (with Drive-thru ATM) Reviews

• A

  Alex Nayberg
  1

  My daughter went in to cash a check she got from a reputable business. The teller took the check, gave it to a "manager" to make sure it's "good" and that was the last we saw of them. I had to get back to work, so my daughter had to wait forever to finish her transaction. It took an hour and fifteen minutes. What a complete lack of respect for people's time. I've been with them since they were Seafirst and I might take my business and go elsewhere. Unacceptable customer service. Just terrible.

  Response from the owner

  Hi Alex. We apologize for the wait time and know that you and your daughter time is valuable. We appreciate you & your daughter coming in and depending the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• C

  Clara Stylishliving
  1

  This branch does not value time. We were told to wait 45 minutes for service then they told me there is another appointment and sent us home. Meanwhile, the manager is conveniently on the phone. Bank of America does don't care about customer service, period.

  Response from the owner

  Hi Clara. I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jazmin

• A

  Andrew Van Ness
  1

  Every time I come here it’s a 30+ minute wait for a teller. They usually only have one person working. And their ATM has continually not worked for simple tasks. I went 7 minutes up the road to the next B of A and there was no wait and no issue. Will never be going here again.

  Response from the owner

  We appreciate you coming in. You may be able to save time at the financial center by using an ATM, enrolling in direct deposit or by using online/mobile banking. Signing up for the mobile app is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/

• M

  Michael Rayz
  1

  Awful and pitiful bank branch, easily the worst in my life experiences. From not being able to be staffed (blame Covid all you want), to lack of knowledge on the teller line about the most elementary tellering banking transactions. The branch manager here is practically a one woman show but I feel bad for her. She deserves better. I now use bofa solely for online banking otherwise all loan needs, business needs, investment needs, and just about anything else I use banks that are run far superior to this bank. You need help here

  Response from the owner

  Hi Michael. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• V

  Vlad Pigin
  1

  Completely incompetent staff and management. Took 3 people to pull up my business account. Could not verify me for 40 minutes. Then told me to go to other branch to do a cashiers check there as they don't know what to do. I have not see the level if noncompetence this bad. Then they told me if I loose my 0hone and can't verify things via it I can't be using their services pretty much. Just a garbage branch and other reviews kind of tell you the same.

  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

• J

  Jason Perkins
  1

  Awful! Refused to cash their check, issued to me by my long time employer. Downright refused because I don't have an account with them. They don't honor their own checks. BofA has been the worst for as long as I can remember, this just proves it again. Only one teller, no manager, or anybody with any clue of what to do. Rekha was extremely rude and arrogant, shifting the blame to someone else... Typical

  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

• Y

  Yogesh Kakodkar
  1

  I had gotten a Cashiers check which I ended up not using during covid times as the payee was not accepting any new payments. So the check expired after and I called the BoFA to inquire as to how to get my money back. They told me that they cant do it on phone and I would have to visit the bank and they would do it. I went to this branch and told them I want to cancel my check and get my money back as the check had expired ( by one day) they said they could not do and asked helped from another lady; that lady said I should use the ATM and write cancel on check. Thankfully I did not use the ATM as when i called the 1-800 number again they told me i should definitely not put it in ATM and that would mean I wont even have the check with me and would cause even more delays getting money back. I went to BofA in LFP and they cancelled it for me without issue. I am glad this branch is currently temporarily closed and hope this closes for ever as the tellers here would have made me lose my money.

  Response from the owner

  We are sorry to hear this. Your review is important to us, and we'd like to connect with you to learn how we can improve. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

• S

  SickSalvation84
  1

  Saturday morning. Huge line out the door. ONE teller with some sleezeball in his office playing around on his phone. Totally crazy to just be looking at this line stack up OUT THE DOOR and not have all staff hands on deck to take care of their business. If you want a great bank in canyon park stick with chase across the street.

  Response from the owner

  Hi. We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty

• L

  Lysa Marie Jones
  5

  This atm is always available for me, or I only have a 30 sec wait. And it's close to me.

  Response from the owner

  Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know.^alex

• T

  Tara King
  1

  Been here for 40 minutes, they have no tellers working. People working do not acknowledge the line of people waiting in lane. Absolutely terribly ran

  Response from the owner

  Hi Tara, we know your time is valuable and apologize for your experience. We'll certainly be sharing your feedback with our leadership team. If you have any questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris