Bank of America (with Drive-thru ATM) Orchard Lake Rd, West Bloomfield Township

Bank of America (with Drive-thru ATM) Reviews

• S

  Steven Rose
  1

  Line is always out the door with a single teller. The manager wanders around the lobby aimlessly instead of helping in some sort of managerial flex fail. They now aren’t open on weekends at all. Their hours listed are not accurate either. Their deposit box doesn’t fit anything. And I’ve been repeatedly told “we don’t have access to give you change” for my business. As in they will refuse to give us what we need. This place is hot garbage and is probably more functional when closer than actually open. If it ever is.

  Response from the owner

  Hello Steven. I'm sorry your experience with our financial center team wasn't what you expected. We’ll certainly be sharing your feedback with our leadership team. Hours in some financial centers have been adjusted on a case-by-case basis, based on many factors. You can quickly find financial center hours here: https://locators.bankofamerica.com/. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

• S

  Sulura Jackson
  1

  Customer service is nonexistent at this branch. Vilda obviously wanted to leave early as she refused to assist us even after we waited over an hour before leaving. Although she would not help us she gladly assisted a white male client who walked in over 30 minutes after we did. It was clear that she did not want to assist two African American females. I am Totally disgusted with this branch in West Bloomfield, MI. I am seriously considering moving my accounts to another bank with branches in both Florida and Michigan.

  Response from the owner

  Hello Sulura. I apologize for your experience and your feedback will be escalated. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you.^susan

• D

  D J
  5

  Samantha was amazing walked in and help me out quickly walked out with no hassle during my wire transfer I strongly recommend her and her staff thank you so much :-)

  Response from the owner

  Hi D J. Thanks for letting us know how helpful Samantha was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^marty

• A

  Ahmad Dabliz
  1

  Extremely rude and ignorant banker. Her name, I think she said shantal. She just didn’t want to help me and kept wondering and asking her colleague about my appointment and that she has to make a phone call. So I left the bank I didn’t get to open a new business account.

• S

  Sei Saito
  5

  The staffs were very friendly and understanding in our situations (as non U.S. citizens). They kindly explained to us about each services they offer specifically. They were more efficient than I expected.

• s

  serena seyran
  1

  Very slow bank! I’m try to talk over the phone with a customer service and no one dosent want to pick up to they saying there are busy with other customers or over the phone it’s a lie they don’t want to come on the phone. I’m going to switch my bank

• D

  Daniel Namato
  1

  Worst Bank ever. Filed a dispute and after being told all my information was complete and that they would accept what I had. They came back 30 days later only to reject it due to that information. Do not do business with them if you're looking for someone to have your back.

• B

  Benjamin Moore
  1

  This location has terrible customer service. Only one teller, an extremely long line and the lower management sitting doing nothing and not bothering to help with teller transaction because its "beneath her".... worst bank of America.