KeyBank Orchard Lake Rd, West Bloomfield Township

KeyBank Reviews

• K

  Katelyn Rix
  5

  Highly recommend this bank, amazing staff. Micheal, Thank you for everything you did for me today. Check them out, you will not be disappointed.

  Response from the owner

  Hello Katelyn, thank you so much for the 5-star rating and review! We are pleased to hear about your experience with Micheal at the Orchard Lake branch. We hope you have a great day. ^PR

• J

  Jeff Williams
  1

  They wouldn't except my card even though I had legal documentation showing the ownership of card being mine. I told them other locations never had this problem but they still would not except it and would not give me a clear answer why. Worst customer service that I ever had at a bank

  Response from the owner

  Hi Jeff- Thank you for sharing this feedback. We would like to look into this with you. Please send us an email at [email protected] with your full name, zip code, and phone number. Please reference Case #69725 in your Subject Line. Thanks ^KC

• D

  Dexter Ave 313
  1

  Worst service ever denied me my money because my daughter is black and was rude to use but where white customers and nice to them but still denied me service and theater to call the cops on my daughter so will never be going here and I’m canceling everything with them will not recommend this bank at all to anybody

  Response from the owner

  Hi Dexter - We'd be happy to have this escalated. Please email us at [email protected] with your full name, zip code, and phone number. Please include case #70277 in the subject line and refrain from including any account information for privacy. A member of our escalations team will be in touch within 2-3 business days. Thank you. ^SH

• I

  It’s Omar
  5

  The staff are extremely nice and very professional. I’ve never had a problem with them. To be honest this is the most easiest bank and best bank for small businesses in my opinion. It’s also right next to my house 10 seconds away you can’t beat that either lol

  Response from the owner

  Thank you, for your West Bloomfield branch experience feedback Omar. Use the red key! ^JL

• J

  Joanne o'donnell
  1

  To whom it may concern: I came to Key Bank when Brenda Smith was the manager there. Brenda was fabulous and bent over backwards for you as a customer. After Brenda left, the whole atmosphere of the bank changed. Joanne refused to help me in any way. I had two issues I needed help with and both times she handed me an 800 number and told me to handle it myself. After spending much time attempting to rectify the issues myself, I complained to corporate about her total lack of customer service, she must have been notified because she has made me pay ever since. I have been constantly disconnected when I called and or put on hold for ridiculous periods of time… I noticed another staff (Lisa) had picked up on her behavior. Last week I needed to send a wire transfer, I asked the price and Lisa said $25.00. I was charged $30.00. When I asked Tanisha (manager) about it, she said "Lisa make a mistake and I corrected her), however, I will not refund you the $5.00. I have never been treated like this before and am stunned that this seems to be acceptable by the principles of Key Bank. Key bank lost an excellent customer that would have stayed for life had I been treated with respect. Check out Consumers Review Report – Key Bank was rated horrible by over 40 customers. Not a bank you want to do business with. I highly recommend Huntington Bank! The staff is outstanding and you don’t get charged for everything like Key Bank. Joanne O West Bloomfield, MI

  Response from the owner

  Hi Joanne! That is not the type of service we strive for her at KeyBank. We will have this escalated to the appropriate party. Please let us know if you have any other questions or concerns we can help with. Thank you! ^KeyBank Customer Care

• A

  Alysia Sanders
  1

  Worst bank ever my card was stolen and Cathy the fraud department lady denied my claim because I didn’t file a police report which she told me I did not have to do ! And the charge you to MOVE YOUR MONEY from you savings to your checking account

  Response from the owner

  Alysia, sorry you had this experience. To have your concerns forward for review. We will need some additional information first. Please email us your full account name with contact phone number and zip code, referencing #63982 to [email protected]. Any additional information on the transaction would be helpful. Thank you. ^JL

• Q

  Quentin Mills
  1

  Worst bank ever. I mobile deposited my work check on the 28th of January was told my money would be available on the 31st get to the bank to make a withdrawal only to be told there's a 9 day hold on my money because I'm a new customer and the deposit was over $1000. Now here it is the 9th of February and my money still isn't available. Will be switching bank and will never recommend this bank to anyone!!!

  Response from the owner

  Hi Quentin! We understand how frustrating it can be to have a hold placed on a paper check. Please be advised that any paper check may be subject to a hold until we have actually received the funds from the other bank. If you have any other questions please send contact us at [email protected] . Thank you!^KeyBank Customer Care

• D

  Devin
  1

  We have been waiting to set up a pool loan for two weeks and we're not getting anywhere with Tanisha. We have called the office multiple times and the secretary says Tanisha will call right back which never happens. Going else where for a pool loan.

  Response from the owner

  Hello Devin: This is not the type of service that we strive to provide our clients. Thank you for letting us know what happened, we appreciate it and apologize for any inconvenience this may have caused you. I will forward this to our Branch Experience Team for review. ^KeyBank Customer Care

• M

  Morgan
  5

  Really good interest rates on the savings account. Helpful staff

• S

  Steven Glick
  4

  Good service for my small business