Bank of America (with Drive-thru ATM) Chestnut Hill Ave, Brighton

Bank of America (with Drive-thru ATM) Reviews

• C

  Cedric Bryant
  1

  Bank of America branches generally suck, but this one especially. There is nothing more frustrating than wanting to do a simple transaction with limited time and have to wait in line for 10-15 minutes before arriving to the counter to be serviced by the SINGLE teller working a 10-15 customer deep, line. All the while, 3-4 other bank employees are arbitrarily wandering about, seemingly with nothing to do other than stare at all the dissatisfied customers in line. Why do I bank here?

  Response from the owner

  Hi, Cedric. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica.^ alma

• A

  Alejandra Valentin
  1

  This branch definitely sucks. Just to make a simple transaction takes you 40+ minutes. Nobody asks what we need help with, was in line for 25 minutes to make a large deposit and was told to step aside and fill up a deposit slip, if I knew about it I would’ve had it ready. Bofa needs to really step up their game. This branch is always busy, and only one cashier working. Bad service to their customers.

  Response from the owner

  Hi Alejandra. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jazmin

• P

  Pedro Dias
  1

  If you want to waste your time waiting in line. This place is the place to go. The RMV does a better job at managing their lines. Expect to come in and wait for one teller to take 20+ minutes with one person while there is 5+ people waiting. At least they smile and wave. But don’t expect them to truly care about providing timely service. That’s to much for them.

  Response from the owner

  We know your time is valuable. To save time, you can find nearby financial centers and confirm the hours by visiting http://go.bofa.com/Locator. ATMs in most financial centers are available 24/7. You can also complete many transactions online or through mobile banking. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jan

• l

  laura brown
  2

  Employees are nice, but they always run wayyyy behind - scheduling an appointment in advance is usually pointless, you still have to wait at least a half hour. If you want a notary or other services, I’d recommend the branch on Boylston- they’re much better at sticking to appointment times.

  Response from the owner

  Hi Laura, we're very sorry to hear that we didn't meet your expectations during your visit. We appreciate you sharing this feedback with us as we'll be sure to provide this to our leadership for that location. If you happen to need any additional assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^matt

• E

  Ethan Walshe
  2

  Genuinely one of the slowest banks I’ve ever been to. Taking out quarters should not take 20 minutes. Always a line, not enough staff, and any process takes an eternity.

  Response from the owner

  Hi Ethan. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^ines

• S

  Salim Gnabode
  1

  Very useless people. I want there today because i lost a card and the guy literally says he was busy and i should call. But I’m traveling internationally today and need a physical card. He just dismissed me and ask me to call to ask my card to be replaced

  Response from the owner

  Hi. We’re sorry that we did not meet your expectations. We no longer offer replacement cards at the financial center. You're able to request a replacement card via Online Banking or the mobile app and you can also request a digital card for immediate use. Your feedback is very important to us and we would like the opportunity to speak with you to help with any account related concerns. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty

• H

  Hidayat Abbaszada
  5

  I want share my experience in Bank of America Brighton Tuan P Nguyen amazing person,he help us twice He’s so fast and very polite He’s hospitality makes us to come back this place again and again Thank you very much dear Tuan,I’m sure u have a great future in banking

  Response from the owner

  Thanks for letting us know how helpful Tuan was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^tiffany

• P

  Paul Felix
  1

  Bank is always slow, not enough tellers, be sure to put 30-45 min out of your day if u go here planning on not using atm

  Response from the owner

  Hi, Chris. We are sorry that we did not meet your expectations and know that your time is valuable. We appreciate you coming in and depending on the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. You can complete many transactions online or through our mobile app. For more info, please click here https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have an account related question/concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• M

  Moe moe
  1

  Slow slow slow slow slow slow I almost spent my life over there for one transaction they just have one teller coming boa hire more ppl don’t be a cheap

  Response from the owner

  Hello. We are sorry that we did not meet your expectations and know that your time is valuable. If you need further assistance please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica.^alex

• S

  Sherilin Dyusushe
  5

  The wait time was lowkey long (even tho I had an appointment) BUT a big shout out to Ted Dawson who was quick, cordial, and answered all the questions, and helped me set up the account. everyone was v pleasant.

  Response from the owner

  Hi, Sherilin. Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know and apologize for the extended wait times. ^Joseph