Bank of America (with Drive-thru ATM) E Hebron Pkwy, Carrollton

Bank of America (with Drive-thru ATM) Reviews

• K

  Kevin T
  1

  Came here to withdraw $5000 in $100 notes for an overseas trip. About 15 of the notes are worn out bill, as example, you can't even see the Ben's face clearly. Those that travel overseas knows that merchant and money change overseas won't accept a bad condition note. The teller said he had no control of the bill and the merchant, quote "not our problem" . Which I understand, all I'm asking is to show some customer service for a not so unreasonable request. The worn out bill will be return to the federal reserve anyway and taken out from circulation. I have been a loyal customer for 22 years, why can't you go extra mile, Bank of America?

  Response from the owner

  Hi Kevin. thank you for being a long time loyal customer. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^ines

• V

  Vincent Grazioso
  1

  Horrible service won't cash a check, what happen to America has every business forgot how they got start "Customer Service" really sad how the attitude of how you are treat almost felt like second class-short no explanation except move away from window I'm done with- my best guess she was or the company carries the polical ideology of the far left. But rest assured will not step another foot in a Bank of America--- suggestion new name of your business because it's differently not anything short of America.

  Response from the owner

  Hi Vincent. Bank of America has general check cashing guidelines for non-customers. Ways to avoid the fee include receiving payment electronically, having a relationship with us or using your current bank. ^marty

• F

  Family Fun
  1

  TYPICAL TERRIBLE BoA SERVICE ! ALWAYS ONLY 1 TELLER ON DUTY ! My average wait time in line is at least 20-25 minutes ! BoA doesn't care about customer service in branches. They just keep cutting back and as small business with few accounts, I always need to go into branch. The out of touch CEO for BoA is closing more branches , but not moving tellers to other local branches to serve customers. Even Community Banks always have more than 1 teller throughout the week, and Managers step up to help. Everyone in line says the same, so when is the CEO going to start paying attention to its customer needs vs profit! If I could do less than one star that would be rating. Consider going to a Community Bank for better service

  Response from the owner

  Good morning. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^michael

• N

  Ngoc Phung
  1

  I wish no any star this location service, today I come location 12:30 I look service Merrill, no body . The Guy tell me make appointment come back , I have 2:00 appointment come back this location. I saw lady name Mrunali Gopal help me out , I saw she not friendly and not professional, I ask my question she say don’t know, she tell me bring papers back , 10 min . She say she have appointment 2:30 . If you be back before, she say I have full appointment, no service to me , i say ok I be back 10 min . She have customers walking, she not service me no more, she say she have next 2:30 tell me wait. So bad about race or contemptuous . I wish change people this location, she not good service customers.

  Response from the owner

  Hi Ngoc. I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• H

  H D
  1

  Terrible branch. Cant do a rare but very simple thing? Need appointment but people are free. Told me to come back and not there to help. I will report it higher.

  Response from the owner

  Hello. We are disappointed to hear this and would like a chance to connect to find out more about your experience. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• C

  C Kett
  5

  Since BOA is closing a lot of the smaller locations, this is one of the few still with in person cashiers, which means there can be long lines & long waits for the same. I dont like going in for this reason & only do so if I HAVE to.

  Response from the owner

  We appreciate you coming in. You may be able to save time by using an ATM or by using our online banking or mobile app. Signing up for the mobile app is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/

• S

  Sandra Hensley
  1

  I can understand closing a lobby for Covid. I would think that at least one person could show up to process the drop box for cash and checks.

  Response from the owner

  Hi Sandra. We apologize for any inconvenience during this difficult time of uncertainty. We remain open to serve our clients while implementing changes within our financial center to follow CDC and government guidelines. Please visit https://locators.bankofamerica.com/ for updated information regarding your local financial center. ^marty

• C

  Chantal
  2

  The bank itself is decent but the service is slower than molasses.Every time I’m here there is only one teller working and the wait is always more than 20 minutes. This place is packed with people and you would think as vigilant as they are about social distancing they would employ more tellers to move people in and out of their building faster.

• L

  Lynda Williams
  1

  Disappointed in the fact there was only one teller tending to customers. After waiting in line for over 15 minutes, I left. Might be time to switch to another financial institution.

  Response from the owner

  We appreciate you coming in. You may be able to save time by using an ATM or by using our online banking or mobile app. Signing up for the mobile app is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/

• D

  Devon A
  1

  This Bank wouldn't cash a check for me from their own institution.. they said it was because my 2nd form of identification (A SOCIAL SECURITY CARD) wasn't enough even though I also provided them with my state issued DL. This bank told me that the only way they would cash their own check for me was if I provided a major credit card. Horrible.