Resource One Credit Union E Hebron Pkwy, Carrollton

Resource One Credit Union Reviews

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  Steve Turner
  4

  I've been with R1CU for many many years. I would recommend this bank to anyone. The only downside is their lack of ATM's.

  Response from the owner

  Hello Steve. We can't thank you enough for your kind review of R1CU. We look forward to seeing you again soon!

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  Jason Buckholt
  1

  The Carrollton branch does not have a phone number posted it took me days to find the number on their website and when I called 10 minutes after opening I was hit with a 36 minute wait time! I live in little elm I can’t just drive to Carrollton anytime I have an issue with my account which I have a lot of with resource one

  Response from the owner

  Hello Jason. Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations, and we understand your frustrations. We do ask members to contact our call center at 800-375-3674 as they are better equipt to handle calls. We also offer an online chat feature and video banking to help with your needs. Please reach out to us at [email protected], and we can send you information on any of these services. Thank you, and have a great day!

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  Brad Werner
  2

  For Auto Loans - Resource One charges their own insurance fee of $90+ per month unless you provide the exact documentation from your own insurance company proving they are the payee. I've spent 10-20 hours sharing various documents, working with my insurance agent to try to get exactly what they need, and trying to get them to refund the unnecessary double insurance. Never had this required from any loan or CU. Not worth the time - would go with another lender had I known this was a requirement.

  Response from the owner

  Hello Brad, thank you for reaching out to us with a review and we understand it can be frustrating if you spent that much time working with insurance for the documents. All auto loans are required to have full coverage insurance, noting Resource One as the lienholder and the borrower as the insurance holder. If coverage is not provided from an external insurance provider with this information, we will add collateral insurance protection to cover the loan collateral, that way if something happens to the vehicle the loan holder is not out the full amount of the loan. This coverage is easily removed from the loan once proof of insurance with the required details is provided. If you need more assistance please reach out and have a great day.

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  Bryce Washum
  3

  Bummed how bad the lines are lately. I wish the lobby was re opened. I pre fill out my deposit slips to go sit in a line for 30+ minutes.

  Response from the owner

  Hello Bryce, we are sorry for the wait at our locations. After closing the lobbies due to COVID-19, we have decided to start opening the lobbies to our members. The lobbies will be re-opening in phases, so please follow us on social or check for updates on this process using the link below. Thank you for your patience, and have a great day. https://www.r1cu.org/news/community-message

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  Rebecca Alcantar
  1

  Awful customer service. I went into the bank in attempt to get a new debt it card. The machine was not working. The teller could not tell me when it would be fixed or repaired and was unconcerned and did not offer any help. I tried to call the next day to see if it was repaired and after waiting on hold for more than 30 mins I was told that they could not give me the direct telephone line to the Carrolton branch. Worthless service on both ends.

  Response from the owner

  Hello Rebecca. We are sorry to hear about the experience you had at one of our locations and understand your frustrations. We have forwarded this review to our Teams to investigate this matter further. Someone will be in contact with you shortly. We thank you for your patience and hope you have a great rest of your day.

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  Mike Tinsley
  5

  I so much appreciate the courteous, friendly, prompt, helpful service I receive at this credit union every time I visit. I'm not a member, rather I use their shared service to bank with another credit union which is some distance away. But for their willingness to participate in shared services, I'd have to either mail checks to my credit union with the corresponding delays in being able to access money or drive 70 miles round trip during very limited hours (open only 4 hours daily) to make direct deposits. I can't believe the staff could be more attentive to my needs if I were a member of this credit union. If I close my account at my current credit union, rest assured Resource One Credit Union on Hebron would be my choice to receive my business.

• K

  Kendene Fullylove
  5

  Rarely do I leave reviews, but I felt the need to leave a review for Anitra Johnson who works at this branch. She was amazing to work with!! Very smart, fast and passionate about helping me. I applied for my auto loan and received an amazing APR rate. She was very understanding of the small turn around time that I had to finance my car and made sure to everything was accurate and completed timely. I definitely recommend anyone to this branch!

  Response from the owner

  Hi Kendene! Thank you for sharing your experience with our team member, Anitra. We are so glad she was able to assist you with everything and that you were provided with amazing service. We are also happy that you were able to receive a great rate on your auto! We will be sure to pass along the thank you to Anitra and give her a shout out. Have a wonderful day.

• i

  itgirl1974
  1

  I've been a member for 8 years, had two auto loans and a few personal loans. I had a late payment on my auto loan due to mistakenly using a closed account. Not only did they refuse to take it off my credit report but they said they aren't responsible for notifying me! Usually I check my online banking but this one slipped by. This will most likely keep me from being able to buy a house in December. I even went in and talked to a manager. I pay high interest rates and can't get a break. So much for the small friendly neighborhood CUs, I'll take my business to the big banks next time.

  Response from the owner

  Hello itgirl, we are sorry to hear that you have had a less than satisfactory experience with us. We would like to find out more and connect you with a Director from our team that can help you find a solution and assist with this issue. Please send an email to [email protected] with more details regarding this situation so we can better assist you. Thank you.

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  Billie Jo Johnson
  5

  I will drive far to go to this credit union. They are always courteous and quick. I have to do shared branch transactions here, and it’s always easy. Their great customer service makes me join their credit union! I’ll be doing that right away!

  Response from the owner

  Hello Billie! Thank you for taking the time to provide us with this review! Have a great day!

• I

  Izzy Wright
  2

  I have been with resource one for 6 years and I have never had a problem when it came to putting money into my bank account however resource one offers auto loans and other services to their customers. Recently I tried to get a auto loan with resource one and at first I was told I was denied by the assisted branch manager Pricilla.I had to basically ask 21 questions to figure out exactly why my application was denied. 1 hour after that I was called by one of the branch members and told that something was overlooked. Pricilla got back on the phone and apologized and told me the details of my approval. I thought everything was taken care of. Little did I know that was not the last mistake they were going to make when it came to my auto loan. Long story short I ended up getting financed from my dealership because of lack of knowledge and communication from my loan officer at resource one. When I contacted the branch manager Myra she was very rude and couldn't admit or apologize that her branch members dropped the ball. As a branch manager she couldn't give me any solutions and this was very disappointing being I have been a member for 6 years. Just a warning Resource one is excellent and taking your money however they are terrible when it come to anything else they offer there to members.

  Response from the owner

  Hi Izzy! Thanks for reaching out about your situation. We have been looking over the loan request and would like to speak with you 1-on-1 about what is going on and explain the decision. Myra provided you with the branch director's direct contact information and he is available to speak with you and review the loan. Thank you and have a great day!