Bank of America (with Drive-thru ATM) Nw Market St, Seattle

Bank of America (with Drive-thru ATM) Reviews

• B

  Becky Jones
  1

  One teller, eight people in line. I asked a female employee who was walking around the lobby if she could call for anther teller, her answer was "no". No apology for the long wait, or explanation. Just one word, "no" and she kept walking. Terrible customer service, seems to be the norm for Bank of America. Not the first time for poor service.

  Response from the owner

  I'm sorry your experience with our financial center team wasn't what you expected and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jan

• A

  Alisa
  1

  Their drive-thru parking lot has been trashed for weeks. I called about a month ago and asked them to do something about it. They said they would, and didn't.

  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

• M

  Mo Nuaimat
  1

  Very long line, only one cashier. I spent 30 minutes in line. This is unacceptable

  Response from the owner

  Hi Mo, we know your time is valuable and are very disappointed to hear this. We'll certainly be sharing your feedback with our leadership team. If you have any questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• C

  Chandler Martin
  1

  Pretty sad customer service experience here. Called ahead to confirm that the branch could actually assist me with my issue that I was having with a check hold and mobile deposit. Showed up at this branch and explained the problem to the teller and that I had just talked to someone 15 mins prior that said they could help. Teller was super rude, condescending, and all around had a poor attitude, basically saying that they couldn’t do anything and don’t know why I came in. Customer service is a 0/5 at this location. Which is really unfortunate because I’ve been pretty happy with BOA as a whole.

• L

  Lana Wang
  5

  Angelina Bui is amazing! She really pays attention to details. She was very patient and she gave us a lots of good suggestions about opening a new account! She did amazing job!!!

  Response from the owner

  Excellent! Thanks for sharing your experience and positive feedback about Bank of America. We value having you as a client. ^Rachel

• L

  Leslie Ross
  1

  Ballard has been our B of A branch for 28 years. Customer service is so poor that it is almost impossible to reach an associate by phone to ask a simple question without spending 15 minutes listening to the robot director and repeating the steps 10 times. It is so disappointing. It used to be a neighborhood branch. Now the staff turn-over is so rapid, no one recognizes you. They are trying to force everyone to do their banking on-line by making their in-person experience miserable.

• C

  Colburn Atkinson
  1

  Don’t work with Michael Chesner he’ll promise to do all sorts of follow up and not do any. Sign you up for the bank account that suits his pocketbook and not yours and then refuse to help with added fees you shouldn’t be receiving. Worst bank experience ever.

• I

  Inna Davidson
  5

  Beautiful BofA, very friendly and helpful, recommend to everyone. Anytime I go there I get excellent service, the staffs are very knowledgeable and willing to help. I always leave the bank very satisfied.

  Response from the owner

  Hi Inna. Excellent! Thanks for sharing your experience and positive feedback about Bank of America. We value having you as a client. ^Rachel

• f

  futsum waldeab
  5

  My name is Futsum I was wire money get helped by Paa he is very Nice good personality I am so happy fast service good job thanks Paa

  Response from the owner

  Hi Futsum. Thanks for letting us know how helpful Paa was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. We hope you’ll consider Bank of America for your future banking needs. ^nicole

• S

  Sherwin Maxowow
  5

  Over the past few months every single time I've come into this location I've always been greeted with such genuine friendliness and smiles from practically every person working here, and they have always addressed me by my first name- "Hi Ben, how are you doing today?" it's amazing how something so small and simple can add such a big lift in your day.