Bank of America (with Drive-thru ATM) S State College Blvd, Brea

Bank of America (with Drive-thru ATM) Reviews

• H

  Heather Robinson
  1

  Zero stars is what this branch deserves. I’m embarrassed I recommended coming to this branch to rectify an issue. In speaking highly of B of A, I convinced a friend to research and potentially move her portfolio. Her first part of research was to open a checking account because how people are treated is HUGE to my friend and is actually apart of her profession. Once opening the online account, she wanted to go into a location which she also needed to do because personal identification was needed. This branch was closest to her home. We arranged to meet for lunch and made this a side excursion and I was horrified and embarrassed within the first 30 seconds we stepped in. Aside from not being acknowledged and the floor leader being on his cell phone, his greeting and direction were abrupt and dismissive. As we asked a follow up question, which was rudimentary around timeframe of waiting because he initially just said “sit down those people can’t help you” motioning to the windows, he then said “look I’m trying to help you but there is a wait so if you want to ask questions and are considering being aggressive go somewhere else”. I stepped back I assumed he must have been speaking to someone else. When I realized it was directed at me, I was shocked and still confused. My friends response was “we will wait here patiently, please put me with a person who can help me to close this account”. I write this long example of poor service because one isolated experience is probably not so isolated. B of A is a large conglomerate who can lose a customer and it doesn’t have any impact. If they had known what my friends intent was to move a large portfolio, the behavior may have been different. This is the larger picture of what is really wrong in customer service, is this gentleman unpaid and overworked? Or is he just really a nasty individual who saw two women and assumed we were going to be bothersome? Either way, this individual needs to be addressed and B of A needs to be able to zero in on who was scheduled and running the floor at this time on this date and really do so digging into whether this is the right place for him or what they need to provide him with to help find it within himself to fix.

  Response from the owner

  Hi, Heather. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. Our team apologizes for your experience. If we can be of any help with your account, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• S

  Sara Barnes-Ramos
  1

  Cherry is the rudest associate consistently at this branch for as long as I have banked here. Have been a loyal B of A customer for 22 years and I have a total of 7 accounts here- you think she would have more respect for her clients. I have been going here for many years and EVERY time I go to get window, she is consistently rude. I usually do not write bad reviews but this lady should not work with the public because she obviously does not like people.

  Response from the owner

  Hi Sara. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^ines

• S

  Sara Barnes- Ramos
  1

  I am quite tired of the teller, Cherry's bad attitude. I usually don't waste time with reviews but everyone needs to be aware of her bad and rude behavior. Just go to another teller if you are next in line and she is to help you. I have 7 accounts with B of A and I have been banking here in the Brea branch for 10 years now. Still the same rude service over and over from Cherry no matter the day. I have complained about her for years but here she still is, working here. Such a shame, if any of my employees treated my awesome Client's like this, they would no longer work for us. Guess B of A Brea doesn't value our business. Been talking to the hubby about switching banks sadly :(

  Response from the owner

  Hi Sara. We're disappointed to hear that your experience with Cherry wasn't at the level you expected. We'd like to learn more about what happened. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jazmin

• E

  Eunice Ace
  5

  The best BoA around here. I have been to many different location, this branch always has the least waiting and friendly staffs. Almost every BoA is understaffed ever since Covid. And the waiting is literally crazy, but none of the BoA staffs seems to care about customers waiting in that endless line. Never had waiting issues at this branch!

  Response from the owner

  Hi Eunice. Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know. ^susan

• B

  Brenda Reece
  1

  I made an appointment for 12:30 today, and had to wait while they called in other people ahead of me without an appointment, So what is the point of making an appointment? The website says they offer a notary service, the notary would not notarize my colored copy of my passport because she didn't feel comfortable with notarizing it.I would have allowed her to copy my passport. I'm trying to get a retirement visa for Portugal, The Portuguese government requires this for visa. Don't do business with Bank of America on Main st in Hesperia, California. They get paid to turn away customers.

  Response from the owner

  Hello, Brenda. We'd like to find out more about your experience. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^guillermo

• A

  Anil Shah
  2

  Can't get appointment. Don't answer phone and when you go there they tell you to wait or try to give you appointment after a week. Lousy service. Next door Chase and Wells Fargo have better service. I'll take my business there.

  Response from the owner

  Hi Anil, we're very sorry to hear of this and greatly appreciate you sharing this with us. We've ensured to provide this feedback to the appropriate leadership, however if you happen to need any additional assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^matt

• D

  Denise Cruz
  1

  The teller was named Cherry, very rude. I did three transactions and she acted as if I ruined her life. She threw my credit cards at me under the glass thing, she never asked how I wanted my money back, I paid a bill that was a $1.00 with a dollar and have me change back. She told me she couldn't understand me, now I'm as white gets. Just rude from beginning to end.

  Response from the owner

  Hi Denise. We're disappointed to hear that your experience with Cherry wasn't at the level you expected. We'd like to learn more about what happened. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• P

  Paul Scarborough
  1

  It doesn’t matter how many negative reviews this bank gets. EVERY time I come here the lines are excessively long. They refuse to hire more tellers. There are 18 people in line right now. Why have 6 teller windows when you rarely if ever open more than 2 windows? Here is what the manager said: “We are training a new teller”. Go next door to Chase. NEVER a long line.

• D

  Douglas Wrathall
  1

  Same story as almost all of the reviews here. I asked a passing employee about having two tellers and 16 “customers” in-line. She stated that they only have two tellers and I pointed out that doesn’t answer my question. This bank is the worst. DMV has better service. Ridiculous

• M

  Melissa Castro
  1

  Apparently at this branch you waiting for a banking representative to help you doesn’t mean anything because they’ll clearly take another person who walks in after you who hasn’t been waiting, before you. As if my time doesn’t matter and I don’t have other things that I need to do with my time. Representive clearly seen me sitting there and looked my direction and still continued to assist the person who came in after me. It took a lot for me to not say anything. I closed my accounts today. I won’t be returning. Megan your customer service is garbage.