Bank of America (with Drive-thru ATM) Baymeadows Rd, Jacksonville

Bank of America (with Drive-thru ATM) Reviews

• S

  Sil Kaelin
  1

  Today was the 3rd time this month that I ended up walking out with out getting one I needed. I don't understand why they only have one teller working in the morning and there is 6 people in line waiting. Very frustrating, especially when am just trying to get change and I stand in line for 10 minutes because the person with the teller has questions and some time consuming transaction. And more frustrating when you see BOA staff just walking around. Open another window!

  Response from the owner

  Hi Sil. We’re sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you to help with any account related concerns. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty

• T

  Taylor Adrain
  1

  This is one of the only open locations and they always have ONE teller open. There’s multiple employees who just walk around not assisting anyone. Either OPEN more locations or add tellers to the open branches. People want jobs, hire them so the rest of the country can get some service. This isn’t Walmart, we can open lanes y’all

  Response from the owner

  Hi Taylor. We’re sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you to help with any account related concerns. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty

• P

  Peter Templeton
  4

  Staff is professional. The lack of a fifth star is beyond their control—their Peking lot is narrow and difficult to navigate when people are coming and going.

  Response from the owner

  Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know.

• A

  Ariola Gjatoja
  5

  They always helped 100% for all the service & info I needed 🤩🤩🤩🤩🤩. I always like to go to this location because I feel very good there.

  Response from the owner

  Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know.

• B

  Bennett Dent
  3

  The tellers are very slow and understaffed. The overall staff is great very considerate very helpful and very knowledgeable

  Response from the owner

  Hello Bennett. We value our customers' opinions and appreciate that you took the time to share your feedback with us. If further assistance is needed please connect with our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. ^tasha

• w

  wil suggs
  1

  Would give 0 stars. Went get change for business and they did not have any change? I am talking about 200 worth. What?

  Response from the owner

  Hello Wil. We're disappointed to hear that your experience wasn't at the level you expected. We'd like to learn more about what happened. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

• A

  Allison Reade
  5

  I came to the Baymeadows Bank of America today unbelievably frustrated with my current banker, PNC, and I am leaving with a new account at BofA and a positive mindset. My relationship banker, Amber Amor, was efficient, fast, intelligent, and knew the answer to every question I had. She took the time to patiently explain the process and clearly had my best interests in mind. Excited to bank with BofA. Thank you Amber!

  Response from the owner

  Hi Allison. Thanks for letting us know how helpful Amber was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^ines

• L

  Larry Champion Jr.
  1

  Very poor service. Took someone over 10 minutes to show up at the front desk. Came in just to get a pin reset for my debit card and here I am an hour and almost 20 minutes later and still have yet to be seen. The bank closed 19 minutes ago and the doors are locked tellers in the back doing nothing. Poorest service I’ve ever seen and I currently bank with VyStar and Wells Fargo and have never experienced this.

  Response from the owner

  Hi, Larry. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• T

  T M
  5

  Great experience here on 4/26/22. The management and staff were extremely helpful and accommodating.

  Response from the owner

  Hi, T M. Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know. ^Joseph

• J

  Jennifer lynn
  1

  This bank is horrible! They closed branches ,only have 1 person working the teller inside when everyone within a 15 mile radius is coming here... super duper smart (not) . I'm number 7 in line been here 20 minutes already .. I'm only here to make a deposit for rent, I would never pay this bank to have an account here!

  Response from the owner

  Hi, Jennifer. We'd like to find out more about your experience. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^guillermo