Bank of America (with Drive-thru ATM) Nw 21st Ave, Portland

Bank of America (with Drive-thru ATM) Reviews

• A

  ArtbyCeramix
  1

  The very worst service - 1 Star is too much to credit them. I deposited a check from a reputable nationwide car dealership (with zero risk of getting returned as unpaid) very simple to verify with the originating bank, Wells Fargo, which they did not have the courtesy to do. I was told funds would be made available the next day at 9:00 am. But 5 days later, the check still has not cleared. Now the weekend, and I have zero funds. They do not care about their customers. When I finally receive my $6,900, it will be the last day after almost 3 decades of my faithful banking relationship with Bank of America. I never thought this was possible.

  Response from the owner

  Hi, we are sorry that we did not meet your expectations and know that your time is valuable. Bank of America is in the process of validating the check & collecting the funds. We use many factors to determine if a hold will be placed on a deposited item. These factors include your account history, account balances, the maker, the dollar amount & type of check being deposited. If you’d like us to research your account further, please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• L

  Lisa Hartung
  1

  Super Rude, I also deposited a check last week over $2,300, they placed on hold for a week exactly to this day!! I have bills that are late ect. I also was told it would go into my account the next day to end up calling and hearing there was a 8 day hold!! Then spent 25 minutes waiting to talk to a human to verify the happenings and he politely told me that they usually tell there customers to cash there checks then turn around and deposit the cash so it goes into my account right away! What is the point of having a Bank!??? Ive also been told that I can just do my deposits at the ATM A FEW TIMES! Guess they don't value there job, also closed on numerous times BEFORE 4:30PM!!! About to go to a private Bank. I stepped away a few years ago after maintaining a account I had for 30 years since I was 15, and its just got worse!!!

  Response from the owner

  Hi Lisa. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jazmin

• C

  Chadwick N Hill
  5

  Having had to switch to this location because the Lovejoy branch closed, I can say that my experience here has been wonderful. Service is fast, there location is excellent, and the staff are always cheerful... A great combination for a terrific experience.

  Response from the owner

  Excellent! Thanks for sharing your experience and positive feedback about Bank of America. We value having you as a client. ^cat

• A

  Alejandro Solano
  5

  What an amazing experience i had at this location! Me and my wife came to reopen a bank account and from the moment we walked in the Manager Managed to squeeze us in to talk to a banker!! Robert was on top of his game !! He helped us reopen our bank account without any issues. He had such a great attitude and so much Positivity. I highly recommend this location !!

  Response from the owner

  Good morning Alejandro. Thanks for letting us know how helpful Robert was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^michael

• J

  Jackie Vernoux
  1

  Incredibly rude teller with bad attitude. I was shocked when banking here. Fortunately, I only came through town while traveling and won't have to bank here again. Pease do not take a job interacting with people if you hate people and feel its ok to have a terrible and unacceptable attitude with bank customers.

  Response from the owner

  Hi Jackie. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^rosie

• G

  George Leck
  1

  All i will say is that.... I was transferred a total number of 7 TIMES!!!!! That is the organization and literacy skills.... The competence of bank of america customer service..... 7 DIFFERENT PEOPLE IN THE SAME CALL!!!! BANK OF AMERICA! No different to your local slaughter house.... They both have a bunch of headless chickens running around. I appreciate the favor you did me of closing out my account! Thank you!!!!! Next time around try and hire people who are actually qualified and competent for the job because just th3 otger day you fell 7 short.... 7 reps who didnt know what to do or barely what i was talking about.... And my english is Cambridge so i know its not the way i explained it.

  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

• D

  Diana Thompson
  2

  Christian, manager rude, took 27 minutes to cash a bank check....he is not the fraud department and has never seen an out of state drivers license! Company needs to spend more money training their employees some customer service skills in lieu of redecorating branch offices ...

• A

  Abigail Spillman-Wise
  1

  Terrible customer service. Rude and ignorant employees.

  Response from the owner

  Hi, Abigail. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. We sincerely apologize for your experience. If further assistance is needed please connect with our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. ^Joseph

• R

  Rex Moreno
  1

  Non existent support via phone. Finally contacted after four phone calls. They couldn’t even give me my routing number. “What is it.. you do here?”

• K

  Karine CHARRIER
  5

  Amazing service. The branch is spotless. I highly recommend.

  Response from the owner

  Excellent! Thanks for sharing your experience and positive feedback about Bank of America. We value having you as a client, Karine. ^Rachel