Bank of America (with Drive-thru ATM) Mantua Pike, Woodbury

Bank of America (with Drive-thru ATM) Reviews

• D

  Dan Santos
  1

  We went there to open a savings account for our child, and were told that BoA didn't do that any more, and pushed us to their investment office with Merrill Lynch. There, they tried to get us to open an investment account for our 1 year old, where all we wanted to do was have a place to deposit their birthday money for when they got older.

  Response from the owner

  Thanks for the feedback. Bank of America would like the opportunity to help with your concern. We would like to connect with you one-on-one to learn more. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Lorenzo

• J

  Jen Geisz
  5

  Rachel was excellent. She was able to fix my issue quickly! I was already a little annoyed walking in so she made the experience excellent. She also gave me some suggestions (I know it comes with the territory) but it worked out in my favor. Thank you!

  Response from the owner

  Excellent! Thanks for sharing your experience and positive feedback about Bank of America. We value having you as a client. ^chris

• L

  Lisa Hecht
  1

  The teller I had didn't know what he was doing, It took 40 minutes to get out of there and come to find out he screwed everything up, and I have to go back through this excruciating experience again, I would never recommend this bank to anyone.

  Response from the owner

  Hi, Lisa. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team. We'd also like to learn more about what happened. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• J

  John Thomashefsky
  1

  I have banked with BOA for close to 15 years now, I hold quite a few accounts and am a preferred customer. Never in my life have I had a problem until this week. 2 days prior I lost my debit vard, their ATM was broke outfront so that led me to have to go inside the WOODBURY branch to deposit a check. Omg!!! What a big deal that was, they acted as if their job Was so hard. The branch manger DARNELL LETT and I had a few words and then he proceeds to tell me, "I will close your accounts" and the worse thing he could have done was threaten with violence saying "Leave or im going to hurt you" ! When I came home I called and made a formal complaint and told the woman on the phone at customer service what happened. She was shocked and saId she was forwarding a complaint to the higher ups. I have audio of him telling me this and also forwarded it to the customer service rep. I will stop at nothing until Darnell LETT is reprimanded. I will also be closing my account and my wife and father will be closing theirs at this branch as well tomorrow. STAY FAR AWAY FROM THIS BRANCH if nothing is done I will be pressing charges against Mr. Lett. He is an absolute disgrace when it comes to professionalism

  Response from the owner

  Hi John. Thanks for making us aware. We apologize about your experience and we’ll investigate to address your concern. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica and we will be in touch with you. ^susan

• y

  yar Madadi
  1

  The worst Bank of America at this location Ever I been I was trying to deposit for someone for 5700 And I have a A cone with Wells Fargo they best always I was trying to open one more business account to Bank of America But no more I'been to all other locations They all nice That's location it's worse

  Response from the owner

  Hi, Yar Madadi. We're disappointed to read this and would like to know more about your experience. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• C

  Chritopher Holloway
  5

  Though their options to open an account are bit on higher side, they provide good customer service. You might have to wait for couple of minutes because their might be rush on Saturday specially. but good customer service overall!!

• J

  Justin Logan
  5

  What a great group of people here from top down. Nothing but amazing customer service and extremely friendly conversation with every single employee that works in this branch, this is the way banking should be done and every bank should learn from this crew. They have a forever customer in me.

• B

  Bessie Mae Johns
  5

  The staff there is just wonderful they do everything they can to help the customers from the moment you walk in the door. My experience with them have been fantastic. Janet is my favorite.

• H

  Hasan Can
  1

  You can't cashed over then $2500 even if it is your banks check but if i do not have account with you. Thats why i closed my account long time ago and not going to open again.....

• M

  Mary Kosowski
  5

  We dealt directly with Brett, the manager, and received Excellent customer service!