Bank of America (with Drive-thru ATM) Pineville-matthews Rd, Pineville

Bank of America (with Drive-thru ATM) Reviews

• J

  Jenny B
  4

  I do not, nor have I ever banked here. I had to come cash a check with the business issuing my check being Bank of America. There were 5 people in line inside when I got there. There were two tellers, with one not able to take customers half the time. I waited almost 30 minutes in line, which was semi difficult, as I have back issues and standing that long hurts. That is my only complaint. Staff was extremely professional and curteous. I needed to use the restroom when I left, to which an employee unlocked the employee restroom, as the guest one was out of order. I was very appreciative of this kind gesture. Overall, very impressed with them. The time of the wait would be the only issue keeping me from ever considering banking here. I don't always have time like that to wait. Thanks to the staff for their extreme professionalism.

  Response from the owner

  Hi Jenny, Thanks for the review! We’re glad to hear about your great experience and hope you’ll consider Bank of America for your future banking needs. ^sam

• A

  Arthur Deznan
  2

  Not the best experience, but not the worst either. One teller and two other ladies just walking around getting nothing done, except greeting folks. The automated service is not my forte. I enjoy speaking to a real person, if I have to come into the banking center for my transaction. I hope they can get some more efficient process to get folks in and out and make us not think the others are getting nothing done.

  Response from the owner

  Hi Arthur. We apologize for any inconvenience during this difficult time. We remain open to serve our clients while implementing changes such as limited hours and staff. Please visit https://t.co/41WYUmHvxx for updated information regarding your local financial center. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty

• M

  Matt Coleman
  5

  Everyone in this location is a Joy to See!!! Always so Friendly!!!! Samara is Litterly is the Best!!! GIVE HER A RAISE!!! By far the best banking experience I have ever had. Takes the stress out of waiting in line. The entire staff here makes you feel like family.

  Response from the owner

  Hello Matt. Thanks for letting us know how helpful Samara was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well and thank you again for the positive feedback. ^tasha

• m

  maria Wright
  5

  Nancy is absolutely amazing. I don’t come into the banking center often but when I do I will definitely be requesting her. She is patient and have a beautiful personality. Great customer service.

  Response from the owner

  Hello Maria. Thanks for letting us know how helpful Nancy was during your financial center visit. We’re glad to hear about your great experience and hope you’ll consider Bank of America for your future banking needs. ^mark

• s

  shane thorpe
  2

  The company I work for does our Business here unfortunately. The tellers are all great except for Kathy who is usually rude when we do our deposits. The greeter and Kathy always hound us to do night deposit even though we have told them numerous times our Corporate office does not want us to or allow us to do night deposits for accounting/receipt purposes. They get rude with us when we tell this to them. They seem annoyed that they have to do their job by taking our Money (how hard). I would go elsewhere if I could, but this is who our company uses, hopefully you don't!

  Response from the owner

  Hi, Shane. We'd like to know more about your experience. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• K

  Kieyotia Whitted
  2

  Upon entering, There was an extremely long line and one teller. I needed to deposit money into someone else’s account which after standing in line for 8min I was informed that I could only deposit a money order or check. After returning with a money order the line stood with with 10 people and still only one teller. Each person taking approximately 4-5min. Reaching the window I had to wait an additional 8min bc the teller was making transactions for co workers in the offices. This location needs more help and better functionality.

  Response from the owner

  Hi, We value our customers' opinions and appreciate that you took the time to share your feedback with us. If further assistance is needed please connect with our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. ^Joseph

• F

  Felipa Gibson
  1

  Every single time I come here is a 45 to 1 hour long wait! The lines are wrapped out the door and it’s only 1 or 2 employees. For goodness sake hire more people!!!!!!!!! This is insane and a huge inconvenience to so many people. I’m about to switch banks this is so aggravating!!! Stop being cheap hire more employees!!!!!!! 😡😤😡😤

  Response from the owner

  Hi, Felipa. We are sorry that we did not meet your expectations. We appreciate you coming in and you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• S

  Steven Bell
  1

  Mary Lyoob turned me away 1 1/2 hours before closing. One person was in her office and no one waiting. This is unacceptable when needing service. I will look at other banks.

  Response from the owner

  Hi Steven. We’d like to keep you as a client. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^rosie

• G

  Gaby
  5

  There was a big line, however, since I came at the door I was greeted by a person and he was really helpful. The lady on the teller line was great. If you go to this bank you will wait but the service is good

  Response from the owner

  Hi Gaby. Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know. ^mark

• C

  Cathy Kadoch
  5

  All locations were closed and we needed immediate help. Their representatives took time from their day and pushed back their lunch hours for us. The best experience!

  Response from the owner

  Hi Cathy. Thank you for choosing Bank of America for your financial needs. We’re glad to hear the process went smoothly. Thanks for taking the time to let us know. ^jazmin