Bank of America (with Drive-thru ATM) Hudson Bridge Rd, Stockbridge

Bank of America (with Drive-thru ATM) Reviews

• T

  Tori Millens
  1

  The wait to see a teller is long and employees be standing around doing nothing. I come to this bank weekly and yet every teller (expect Sabrina, she’s cool) has “issues” with my transactions. A 3min transaction take 20 mins. Customer service is actually pretty good. It’s just ALWAYS something coming to this location

  Response from the owner

  Hi, Tori. We're disappointed to read this and would like to know more about your experience. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• A

  Allison Campos
  1

  Needed a 3 minute service, I was left waiting then when I inquired about time, got told I will be waiting an extra 45 minutes. I didn't get notified of the extra wait time before I asked. I also asked about making an appointment . They didn't have anything open for weeks in the calendar , but was told they could see me in an hour... Just poor time management.

  Response from the owner

  Hello Allison. Thanks for the feedback. Bank of America would like the opportunity to help with your concern. We would like to connect with you one-on-one to learn more. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^nicole

• A

  Anhngoc Le
  1

  They set up appointment @9AM for me Tuesday . And they not open until @10AM . What’s kind of business is that ?

  Response from the owner

  Hi Anhngoc. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• J

  Jennifer Means
  2

  Issue with depositing my commission check in my business bank account because it was in my name & not business name. Wasn't offered any options by teller or manager & suggested I go to another bank after my complaints & inquiries to resolve issue... (ie deposit the damn check). Manager very nonchalant, rude, & unaccomodating for a client. Poor customer service. I was treated & made to feel as if they could care less. Called 1800 customer service # & she apologized that they didn't handle deposit appropriately & explained how deposit should have been handled. So with that I will take my business eleswhere. Closing my accounts.

• J

  Janek Dunman
  1

  I was first in line for almost an hour with a full lobby of people behind me. Only 2 clerks are at the counter and they are constantly asking for help with they're individual customer. When I finally got to the counter and mentioned something to a clerk, she did not hesitate to spit out her rude response. She then proceeded to tell me I should try banking somewhere else... No. How about you learn how to do your job properly, effectively, efficiently, and with a decent attitude. I would understand the wait if it was just a bad time or something, but this happens every time I come in. 0 stars for customer service.

• A

  Arpan Patel
  1

  Service no good not ans phone not enough staff Again i call 4.09 they not answering

  Response from the owner

  Hi, We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica ^sam

• S

  Steve Herring
  1

  Horrible customer service. I doesn't seem to matter what I need they can't help me this week and I can't plan my life around next week sometime. They also won't verify checks over the phone and now they can't seem to do it in person either. This has been my bank for 20+ years and I'm seriously thinking about taking my business somewhere else. Ugh!

  Response from the owner

  Hi, Steve. We're disappointed to hear that your experience wasn't at the level you expected. For the security and protection of our customer's accounts, we are unable to verify checks over the phone to a third-party. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica . ^alma

• B

  Bryan Sims
  1

  Slowest branch I have ever been to - same crappy experience every time too. 2 stars would be very generous **Update** Went here to get two power of attorney forms notarized. The gentleman was very respectful, however, upon inspecting the documents I see that he had me sign for the seller and the buyer; the transferer and the transferee. This is going to delay me at least 5-7 days. Avoid this branch. They never have enough tellers anyway.

• A

  Ayanna Thompson
  1

  FLOORED. I called to make an appointment to discuss a loan. Appointment was booked by, I believe, a MANAGER. I came in and she proceeded to tell me that she couldn’t tell me that they don’t offer personal loans on the phone— instead she could offer me a credit card. WOW. Way to waste a person’s time. I can’t believe I was just baited like that. Ridiculous. Just be up front and don’t waste customers’ time.

• K

  Kevin Graham
  1

  With an average score of 1.5 stars, I think its understood how poorly this place is run. Not sure who is paying attention at BoA, or even if they care, but they need to get their act together. Having a Notary on staff everyday is a normal expectation for banking members/customers. Yet, they didn't have one scheduled to be there over a 4 day stretch. That's unacceptable.