Bank of America (with Drive-thru ATM) Marina Blvd, San Leandro

Bank of America (with Drive-thru ATM) Reviews

• A

  Aaron Henderson
  1

  They have 8 employees here. But only one that’s a teller. Asked manager if they could add another and he says nothing he can do. And shushes me. They don’t care about giving your money back. They just want new customers. One star is too generous.

  Response from the owner

  Hi Aaron, we apologize for your experience and are very disappointed to hear this. We’ll certainly be sharing your feedback with our leadership team. If you have any additional questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• P

  Parwez Faizi
  1

  I wish there was a zero star I could give. This is the worst managed bank I’ve ever seen in my life. I don’t often go to an actual branch but today I had to get a cashier’s check and after 35 minutes in line, I was able to get it, there was a line of people stretching outside the building and the literally had only one window open while the managers and others were just looking at people. They’re very rude and have no concept of customer service. Don’t go here.

  Response from the owner

  Hi Parwez. We'd like to find out more about your experience. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• S

  Shawn
  1

  I would give them Zero stars but it doesn’t exist. We’ve been waiting outside 15 before the branch opened and still waiting 30 minutes inside with one teller helping a customer. Why would you open a bank with 1 or 2 tellers first thing in the morning. The managers are walking around and not helping break the line down. What happen to those days? So I’m still in the branch 20 minutes after opening, and not even close to a teller. This whole experience will have taken an hour once completed. Bank of America do better for your customers. This is unacceptable on every level!!!!!!

  Response from the owner

  Hello, Shawn. Thank you for your feedback. We appreciate you coming in. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/ ^guillermo

• J

  James Tiffany
  1

  Its about time you closed this dump please fire whoever's in charge every time one teller no management don't come here you will be mad sometimes its randomly closed because they can't get one teller in to work

  Response from the owner

  Hi James, we know your time is valuable and appreciate your feedback. We are doing our best to remain open to serve our clients while implementing changes within our financial centers to follow CDC and government guidelines. As such, some locations may be either temporarily closed or operating at adjusted hours. If you’d like to visit an alternative financial center, please click the following link for the most up-to-date info on our centers http://go.bofa.com/Locator. Also, when new information is available regarding openings and hours, the website will be updated. If you need additional help with your account, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• J

  Jose Montes
  1

  This branch always has just 1 teller, line wraps around the building and they just don't care. Multiple people standing around m, but no one ever try's to open another window !

  Response from the owner

  Hi Jose. We offer convenient alternatives for some transactions available at the financial center. Please let us know if you have questions about handling these items through Mobile Banking, ATM, or ATM with Teller assist. If you don’t have our mobile banking app, here’s how you can sign up: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. ^ines

• J

  Jenn Frias
  1

  I was waiting in line yesterday and they had told us that there was only one teller working and that it would take an hour to get seen I didn't really want to be there but I didn't have the ATM card that I ordered and I needed some money and I was hoping I could go in and get some with just my ID. But the security guards who apparently was board decided you go in interfere and and find out whether or not I should get money out with my identification he said that I couldn't I didn't know that he actually worked at the bank if he had worked at the bank why wasn't he acting as a teller as opposed to being a security guard I was very frustrated and I left and I will never go back to that bank ever again.

  Response from the owner

  Hi, Jenn. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica . ^alma

• I

  Iamvazu
  1

  This is the worst bank you can go to. The teller and the manager really dont know how to talk to their customers. AVOID THIS BANK AT ALL COSTS. Everyone in this bank stink. You have the WORST TELLERS.

  Response from the owner

  Hi. We'd like to hear more about your experience so we can improve. Please connect with our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. Please message your name, ZIP code, phone number, and best time to contact you. Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. ^teresa

• M

  Maradi Roth
  4

  Went in to close a CC. The wait can be VERY long, but once we were with the specialist we had an excellent experience. Very attentive and quick. Probably why our wait time was so long because with each customer they were very detailed oriented and took their time to make sure that the customer was comfortable and built a small relationship with them. Bertha (I believe) was awesome. Would come again just for her. The other person helping out, I could overhear him educating and really doing a good job motivating and praising his customer about his financial situation. Nice people.

• s

  sokhen cheu
  1

  Poor customer service, I tried to deposit my money and they hold my money more than 10 days. I tried to call them and they said they are going to call me back but none….. bad experience for my small business account…

  Response from the owner

  Hi Sokhen. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^teresa

• m

  mike janke
  1

  Slowest bank I have ever been in. 45 minutes in line just to make a cash deposit once a month. Guaranteed a minimum wait of 35 minutes every time I go in there. The other Bank of America in downtown San Leandro is absolutely no better.