Bank of America (with Drive-thru ATM) Butztown Rd, Bethlehem

Bank of America (with Drive-thru ATM) Reviews

• C

  Chuck Bluder
  1

  The manager at this location refused to cash a check of mine because she "couldn't verify certain aspects of the check" for a tiny job I was doing for a personal friend. I had the friend on the phone and she still wouldn't cash it. Completely unessecary, bitter, unhappy woman flexing her small amount of power on random people for no reason.

  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected. Cashing checks is an area where we have enhanced protections for our clients. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook at https://www.facebook.com/BankofAmerica

• T

  Tarvos Shepherd
  1

  Maria had an attitude and made it very difficult to deal with. Edit 3-30-22 I will add 1 star for each positive interaction. Hopefully they can get back to 5 starts

  Response from the owner

  I'm sorry your experience with Maria wasn't what you expected. Your feedback is important to us so we’ll certainly be sharing your feedback with our leadership team. Please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jan

• F

  From CA to PA
  5

  Great bank with very friendly associates. Had a few questions and they took their time explaining things.

  Response from the owner

  Thank you for choosing Bank of America for your financial needs. We’re glad to hear the process went smoothly. Thanks for taking the time to let us know.^alex

• S

  Serra Akdere
  1

  Bad experience I had ever!!! I have a check from other bank, they didnt give me my money. They were not trying to solve out my issue. I will cancel my all credit card from this bank! Do not go there. Pathan was my cashier, she is worst cashier ever, she said speak with my manager but manager didn’t take care of it!! Worst branch and bank ever!! EMPLOYEE ARE NOT PRACTİCAL!! I regret to work with bank of america, ıt is just time consuming work with this bank!!

  Response from the owner

  Hi Serra. Thanks for sharing feedback about your recent experience with Parthena. We'd like to connect with you to learn more about what happened. Please reach out to our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. Thank you. ^susan

• E

  Ellen Mac
  1

  I was speaking to an associate via telephone, the associate was very rude and nasty. Like what’s wrong with Bank of America

  Response from the owner

  I'm sorry to hear about your experience with our financial center team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook at https://www.facebook.com/BankofAmerica

• L

  Luisa Ochea
  1

  I receipt a letter from this Bank supposedly because a prepaid card that I never bought. I came to this office to do the complain, and after 1 hour waiting, just when I was going to be attended, some people arrived, and they had an appointment. It was so frustrating. Nobody ask us what was our issue... after, a cashier attended us very kind. More than an hour... and only to clarify about theirs correspondence.

• M

  Melinda Quinones
  5

  Beata and Cindy thank you. My sister and I can’t express enough gratitude for your patience and kindness as we frantically attempted to complete transfers and transactions in time for our deadline…which we met! Yay! You were both helpful and kind. Thank you so much for being examples of great customer service. You are fantastic! MQuinones RRodriquez

  Response from the owner

  Hi Melinda. Thank you for choosing Bank of America for your financial needs. We’re glad to hear the process went smoothly. Thanks for taking the time to let us know. ^ines

• K

  Keith Feinman
  1

  I have been a business customer with Bank of America for over 7 years and was always thrilled with the level of service from the Shopper's village branch. Since that branch closed due to COVID, I started to come here. The branch manager is extremely combative and refused to waive a small fee that I have never paid in 7 years. Instead of simply calling the team from Shopper's village (now located at the Easton branch) to verify my account status, she claimed nothing could be done. Not the case. I went to the Easton branch and continued to get my fee waived from a basic manager override. Avoid her, avoid the Macada branch.

• I

  Ivana Notyers
  1

  Ring, ring, ring…… Tried calling, finally got the message machine that they’re all busy…i.e. understaffed.

  Response from the owner

  Hello. We appreciate that you took the time to tell us this, even though you were disappointed. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Look for the blue verified checkmark before communicating with a #BOA profile. ^jazmin

• E

  Evan Horvath
  1

  I received a check from a tree removal job, and the woman wrote it out to cash. I was close to this branch and wanted to stop by and cash it. The teller and her manager were both rude and unhelpful. They refused to cash the check saying “something is off” but refused to do anything about the situation and said just go to your bank. Even when I suggested we call the woman directly to verify the check they refuse to do so. Go anywhere but to this bank!