Bank of America Financial Center Alton Pkwy, Irvine

Bank of America Financial Center Reviews

• M

  Ma H
  5

  Long overdue kudos to the manager and her staff at this branch. Maria is an excellent Manager that leads her team with excellence, respect and provides great customer service to us, the client. I have come across several people where we all agree that this branch is the only one in Irvine that allows the client to have an excellent customer experience. My husband and I are happy to be their clients. Kudos to Maria; she has great managerial and leadership skills!!

  Response from the owner

  Hi, We’re glad to hear the process went smoothly. Thanks for letting us know how helpful Maria was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^sam

• T

  Tuan Do
  5

  I don't know why this branch gets such a low score. My experience with the banker, Frances Monge, was fantastic. She was helping my wife and me close our accounts when she ran up against an action that she could not authorize, so she called a specialist on the phone and patiently explained the situation. I think it took her an hour to get the specialist to promise that my issue would be resolved. Then she called me over the next few days to check on the outcome. I was truly humbled by her sense of customer care, even though I was trying to CLOSE my account! BofA should be proud to have bankers like her who show compassion, patience and dedication. Thank you, Frances!

  Response from the owner

  Hi, Tuan. Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know. ^Joseph

• M

  Mia Xu
  1

  Most terrible bank experience EVER!! The teller is super rude, impatient, and unprofessional. I made an appointment yesterday, but they said I was not on the list and kept questioning me about where I made that even though I showed the email😅. After a loooooong wait of over 30mins, they picked a random assistant who wasn’t on my appt.

  Response from the owner

  Hi Mia. We appreciate that you took the time to tell us this, even though you were disappointed with our financial center associate. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Look for the blue verified checkmark before communicating with a #BOA profile. Thank you. ^susan

• J

  James oh
  1

  Saturday 10mins before close and at leadt over 30 people are waiting at line. They have more people assigned for home loans but only two cashiers.

  Response from the owner

  Hi James. We are sorry that we did not meet your expectations and know that your time is valuable. We will share your feedback with our leadership team. We appreciate you coming in and depending the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• J

  Jimmy Hsieh
  5

  I just finished opening an account at this location. I was a walk in. The lady Sam that answered the phone and gave advice was wonderful. I was really glad to meet her. I then met Erica who put me in the sign in list and she ensured I was comfortable and made sure I was directed to the right person to help me. The manage Maria was fantastic. She was completely knowledgeable and helped me with the account. Thank you ladies for your help today!

  Response from the owner

  Hi Jimmy. Thanks for letting us know how helpful Sam, Erica & Maria were during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^teresa

• H

  HamidReza H
  5

  Calm , Clean and well managed branch, The manager stayed outside all the time made sure everyone been took care of. A well designed Branch, The Review score of this place does not reflect the service you get here at all!, Some of the reviews are pointing to BOA in general , not the branch. We have stopped here to get a series of statements for an old account , The staff were superfriendly, kind and took care of us like family. We had our newborn with us, and everyone was so excited around her and made us a beautiful memory, FRANCES M and ERICA B, were the kindest bankers we ever met, they treated Aima(our new born!) so special and took care of us so professionally ,

  Response from the owner

  We're happy to hear that your recent financial center experience was seamless. Thank you for the positive review about your recent experience with Frances and Erica. We appreciate you taking the time to let us know what we’re doing well. ^jan

• S

  Sam T.
  1

  The worst branch ever, very rude team, unprofessional, zero customer service and communication skills. I been doing business with Bank of America since 2016, I have visited so many branches in OC but this one is horrible. Bankers should be more knowledgeable, nice and greetabl.

  Response from the owner

  Hi Sam, I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Annette

• E

  Emir Lakic
  1

  Terrible branch!! On top of that to close on Friday bat 4 pm, its just ridiculous!!!

  Response from the owner

  We are doing our best to remain open to serve our clients, however some locations may be either temporarily closed or operating at adjusted hours. If you’d like to visit an alternative financial center, please click the following link for the most up-to-date info on our centers: http://go.bofa.com/Locator. Also, when new information is available regarding openings and hours, the website will be updated.

• J

  Joseph Cha
  1

  I went to this place three times for a simple pin change. I hope they’re not incompetent. I think they just don’t want to help you. I still can’t use atm and pull out my own money because they either changed my pin after i left or they don’t know how to change something as simple as changing pin number. Whichever one it is, I’ve made the decision to open an account with chase and plan on moving all my business to them. If you want to take care of business in the most efficient way possible, don’t come to this one.

• P

  Parashar Dave
  1

  Worst branch amongst all in Irvine. Lazy staff taking an hour for a minute of work. Never go here, let the business close here and have them shut this branch.

  Response from the owner

  Hi, Parashar. We're disappointed to read this and would like to know more about your experience. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph