Bank of America Financial Center Hertel Ave, Buffalo

Bank of America Financial Center Reviews

• j

  john bard
  1

  This has been my bank for at least 18 years now. I went in today to get a simple notary for a form and was rudely dismissed by an attendant who said the notary was with someone now and that someone else was next in line and there was no one else there. An intelligent person that was customer focused would’ve simply asked the others waiting if they could help me for the minute it would take before sitting down with them. It was only signing two papers! Or present another option. Not dismiss me like I was a pest. So I went over to a bustling key bank with way more staff on hand and they were more than happy to help me. So I’ll be closing my account soon and taking my business, including a mortgage in the next year or two to a bank that was delightful and not too busy to help me.

  Response from the owner

  Hello John. I'm sorry your experience with our financial center team wasn't what you expected.  We’ll certainly be sharing your feedback with our leadership team. We’d like to keep you as a client. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

• R

  RiverForest Group
  5

  WoW! Incredible Service. Fantastic. Got all things completed at one go. Transactions that were pending for a while because of COVID. From deposits to ordering business checks to address change & so on. Of special mention would be Rosemary & her colleague at the Teller Counter. Grateful & obliged. Thank you.

  Response from the owner

  Hi. Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know. ^Joseph

• C

  Christopher S
  2

  I’ve banked here for ten years and the staff is very nice. However, it seems that every time I visit recently there’s a sign in the window saying they’re closed due to circumstances beyond their control. Come on, BOA—surely you must have the resources to keep a heavily trafficked and highly visible branch open. It’s starting to get tiresome!

  Response from the owner

  Hi, Christopher. We apologize for any inconvenience. Some locations may either be temporarily closed or operating at limited hours. Here is a link that can help you quickly find your nearest locations and hours: https://locators.bankofamerica.com/ . ^alma

• J

  Jonathan Goetz
  3

  Cute building clean interior nice staff safe neighborhood easy parking. They closed the branch I knew due to COVID and the whole no cash deposits at a bank is kinda weird but that's corporate these guys just follow orders.

  Response from the owner

  Hi Jonathan, thanks for reaching out to us. Due to security measures and regulations that we must follow, we no longer accept third party cash deposits to consumer accounts. They are able to purchase a money order or cashiers check and deposit that way. This is to better manage the risks associated with cash to understand who is transacting on accounts. We understand the inconvenience of this and apologize. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty

• R

  Ramty Roy
  5

  Incredible Service. Fantastic. Got all things completed. From deposits to ordering business checks to address change & so on. Of special mention would be Rosemary & her colleague at the Teller Counter. Grateful & obliged. Thank you.

  Response from the owner

  Hi, Ramty. Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know. ^Joseph

• r

  robert sprague
  1

  Too bad that I had to give one star, i wanted to give no stars. Closing my account that has over 15k in it tomorrow and closing the safe deposit box. I do not know the name of the female manager there, but she is hard to understand, not helpful, and had to ask tellers how to get me a safe deposit box, which no one could do until the next day. Wasted over two hours opening an account and trying to get a safe deposit box. This was after spend over half an an hour waiting for my appointment. I described the size box I needed, and was assured that the size I needed was available. Coming back the next day, it took quite a while for me to get a box, which was much smaller than I wanted. Another hour wasted. Customer service at BOA has reached an all time low. BANK WITH THEM? NEVER, And I suggest you don't either.

  Response from the owner

  Hello Robert, I'm sorry to hear this. We’d like to keep you as a client. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

• J

  Joe Oliva
  5

  Great customer service at this branch!! Everyone from the branch manager on down are very friendly, professional, and helpful. I honestly enjoy each visit here. Keep up the great work! 😁💯💯💯

  Response from the owner

  Hi, Joe. Thanks for the review! We’re glad to hear about your great experience and hope you’ll consider Bank of America for your future banking needs. ^Joseph

• A

  Abdulmalek Ahmed
  5

  Recommended, got a great service dealing with Darren

  Response from the owner

  Thank you for being a valued Bank of America customer. We appreciate the positive review about your experience.

• G

  Gregory Eaton
  1

  After the ATMs died one by one at the Delaware Branch I drove all the way down to this one to find out that the card reader would not let me in to the bank and the ATM with my boa debit card. Pretty ticked off at all boa branches for not being able to maintain their ATMs.

• A

  Arafath Ashik
  1

  Extremely unhappy with the customer service. They’re super late and have wasted 2 hours from us and did not call us so we left. Will never return again!

  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica