KeyBank Main St, Buffalo

KeyBank Reviews

• N

  N ch
  2

  The drive thru lane is too narrow, and the turning point is not standard, whoever designed that should go back on training. Also fix the online banking and show the pending charges so we'd know how much money is actually left in the checking account. Or maybe you do that on purpose to charge more overdraft fees!!!

  Response from the owner

  Please email your full name, billing ZIP code and phone number to [email protected] and reference case# 74954. Our Escalation Team will call you within 2 to 3 business days to review your concerns.^CH

• B

  Benjamin Clyburn
  1

  So I had any interesting experience with Teller Aye today. I went to cash a check that is drawn on Key Bank. She asked me for my ID, phone number, Social Security number, and my occupation. She then says that "There will be a $7.50 fee," and then added with a very nasty and sarcastic attitude "because you don't have an account with us." So I asked her "Why do I have to pay for a Key Bank check?" and mentioned to her that would make sense if it was drawn on a different bank. After all the information she asked for she didn't even ask if I wanted to open an account with them. Thank God Bank Of America has OUTSTANDING CUSTOMER SERVICE!!!!

• E

  Erik Swartz
  5

  Everyone and I mean here everyone here is great to deal with. The security guard is a cool guy too. They are the reasons why I do business with key and got a mortgage through them. Thank you Ladies for everything you do!

  Response from the owner

  Thank you for this great compliment Erik! We appreciate your business, and we are here to help if you ever need us. Have a great day!^CH

• D

  Derrick McKinney
  1

  Branch Manager Theresa Mazur, had a conversation with her for over and hour and detailed my banking needs, and basically she didn’t hear a word I said. And now I’m out of thousands of dollars

  Response from the owner

  Hi Derrick, Thanks for reaching out to us and for taking the time to provide your feedback. This isn't the type of service we strive to provide our clients and I will be sure to pass this along to our branch partners. ^LH

• A

  Ashley Trusello
  5

  Teller Natasha is awesome! I worked until 3 yesterday so I didn't get there until about 3:20 and the reason that I was coming in was a rather lengthy process. I felt terrible and kept apologizing, but Natasha kept assuring me that it was okay and not to worry about it! I have worked in customer service for years and the customer service I received yesterday was exceptional. She inspires me to want to continue to provide excellent customer service! Thank you Natasha & Key Bank, I will definitely be back!

  Response from the owner

  Glad to hear your experience was exceptional, Ashley! I'll be happy to share the positive feedback with Natasha's manager for you it's well-deserved! Thank you for sharing!

• J

  Jacawan Daniel
  1

  Keybank only lets you load your bank card at the bank and no where else like most banks do. So you can't load it on Sunday when where closed

• A

  Anonymous Advice
  1

  Worst bank ever. They really will tell you one thing on Tuesday, and something else on Friday. SMH!

  Response from the owner

  We are here to help and we would be happy to look into what happened for you. Please send an email with your phone number, full name and billing ZIP to [email protected] (no account numbers please). We'll call for the details. Thank you!^CH

• M

  Michael DiDomenico
  1

  Ridiculous how slow this branch is, makes the others seem fast, and they are not