Bank of America Financial Center San Pablo Ave, El Cerrito

Bank of America Financial Center Reviews

• W

  Wilbur
  1

  It’s kind of disgusting to me that this filthy rich bank pays for only the bare minimum amount of bank tellers. I understand Covid staff shortages and all that but kind of a lame excuse at this point.

  Response from the owner

  Hi Wilbur. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^ines

• A

  Alberto Malvestio
  1

  After checking online where I could get some change on Saturday morning, I saw that El Cerrito financial center location open until 1. I drove 15 minutes from Berkeley, and of course, it was closed. No words!

  Response from the owner

  We are doing our best to remain open to serve our clients while implementing changes within our financial centers to follow CDC and government guidelines. As such, some locations may be either temporarily closed or operating at adjusted hours. If you’d like to visit an alternative financial center, please click the following link for the most up-to-date info on our centers: http://go.bofa.com/Locator. Also, when new information is available regarding openings and hours, the website will be updated.

• R

  R
  2

  I scheduled an appointment at this branch, listing the reason why. A rep called me asking why I was coming in to the appointment. I told her , and also told her I was on another call. She kept talking as if I hadn't said I was another call. This happened repeatedly - after the third time, she stopped. But by then I decided not to go to the appointment. After I finished my call, I tried cancelling the appointment online, but after verifying myself, the system again asked for verification saying that I had made the appointment from another device (which is not true). I then tried calling the branch to let them know I would not come, but no one answered, and the again referred me to the website to manage my appointment.

  Response from the owner

  Hi. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^alma

• s

  sm Tuladhar
  1

  DO NOT OPEN ACCOUNT. DO NOT COME HERE. The customer service lady was good. But their policy was/is/and at this rate will be terrible . Just came to get rolls of quaters and they will only give me one. Wells fargo for example will happily give me any change . And if banks don't give us change then who will? They already charge for chequs , charge for debits god forbid you lose them , have to have minimum balance and the list goes on . Ihave an account with them and if i could go back in time, I would go back in time and stop my self from the catostrophic disaster ofever opening an account here. Seriously thinking about closing an account here. Anywhere is better than this.

  Response from the owner

  Hi. We’d like to keep you as a client. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• A

  Abeni Bender
  1

  Horrible discriminatory customer service. I went in to cash a personal check given to me by a B of A account holder. I was told that the amount of the check exceeded the limit that they were able to cash for non account holders. I asked what the limit was and she told me they couldn’t disclose that information. How was I supposed to know she didn’t just make that up on the fly? She was also very smug about it. Luckily, I just deposited it at my own bank but what if I didn’t have a bank account?

  Response from the owner

  Hi Abeni. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. ^teresa

• J

  James Esver
  5

  5 Plus Stars for Veronica A Jackson, Elizabeth Payton Thomas and the Branch Manager for the best Customer Service experience. My appointment required different levels of expertise. Each associate never made me feel like I was just being passed on. They each asked the right questions, repeated my needs back to me and they executed kindly, professionally and clearly. Just before Veronica and I completed our task. The Branch Manager entered Veronica's office and clearly communicated that the next step would require one more stop at the counter. She waived me over and assigned me to a wonderful teller. Again, I was asked all the right questions and completed my purpose for coming to the branch. I am so grateful for the El Cerrito Branch and the staff. Perfect way to complete the year. Clearly exceeded my expectations.

  Response from the owner

  Hi, James. Thanks for letting us know how helpful Veronica A Jackson, Elizabeth Payton Thomas and the Branch Manager was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^alma

• T

  Ten G
  5

  I went there to fixed issues regarding my bank card, had a little chat with a staff named (Ozaswee Dhakal). Our chat went smooth as my card issues was solved easily and my banking concern were cleared. Thank you for your service.

  Response from the owner

  Hello. We're happy to hear that your recent financial center experience was seamless. Thank you for the review and choosing Bank of America. ^rosie

• w

  walter albert
  1

  I was on line for about 15 minutes, when I noticed a woman coming back from her break. She goes up front as a greeter with her iPad. She is talking to her co-workers up front. I call her to the line and ask her how do I go about depositing my coins. She says we only provide that for our business customers since Feb.. I say fine , no problem. Then she says we don't have any paper rolls for you to come back and make your deposit. And then recommends that I just go to Safeway, its easier. So, you want me to take my money to the grocery store where they charge a percentage??? get it together B of A. Good thing I called her over otherwise, with the one teller only working, I would of wasted another 15 minutes to find out the lame news. She was very polite, but still poor customer service to send customers elsewhere. This is what I pay $144.00 a year for.

• E

  Edgar Blogs
  1

  In this bank they have no common sense, they don't have bathrooms to the public, they have them locked up, I was waiting in line for the cashier and my 2-year-old son needed to go to the bathroom and the person in charge of opening the bathrooms refused to open the bathroom for my son. The manager said I could have a bomb And they didn't have a janitor to clean the disaster my son was going to leave !! Felt like peen was a crime I never felt so Powerless My son almost urinating the pants and the woman refusing to open the bathroom seeing that my son had the need to use it they need to do something about it

• S

  Sajana Khadgi
  1

  Worst customer service ever by that guy who Was working on (5/5/20) around 3:45 pm, he was the only men tailor working on that day, beside 3 ladies tailor. Very rude n refused to withdraw my money even I had valid id and debit card with me.