Bank of America Financial Center Greenpoint Ave, Queens

Bank of America Financial Center Reviews

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  Ten change
  1

  Was at the branch to open a checking account and also avail of the new offer for $500 when you deposit $50k. Also was traveling in coming weeks so wanted to get a new credit card with no international fees. Saw only 1 teller working while waiting for 30 mins, no one offered to help. This is not the right bank for me so I walked out.

  Response from the owner

  Hi. We apologize for any inconvenience during this difficult time. We remain open to serve our clients while implementing changes such as limited hours and staff. Please visit https://t.co/41WYUmHvxx for updated information regarding your local financial center. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty

• A

  Army G
  1

  I am sorry to say this but your branch manager from this branch mathew is very rude and treating people aggressively, he does this with intention to make you wait long and he is answering back in a disrespectful manner (i do have video). I am a customer of this bank for over 6 years, and employees like this they need to be evaluated for their behavior .

  Response from the owner

  Hi Army. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^ines

• S

  Sujata Kumal
  1

  I was there this morning around 9:40. The manager named mathew was treating one of the customer ridiculously. The manager threatened to close customer account for no reason. Theres a possibility that it will happen to us as well. The manager at this branch needs to be reviewed for this behavior to customer. please take action to him.

  Response from the owner

  Hi Sujata. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^ines

• T

  Tony Scott
  1

  They added more hours instead of more tellers so now one person has to work hard by themselves for longer! More tellers you won't need the extra hours.

  Response from the owner

  We appreciate you coming in. You may be able to save time at the financial center by using an ATM, enrolling in direct deposit or by using online/mobile banking. Signing up for the mobile app is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/

• R

  Rafy R.
  1

  I am sorry to say this but your employee from this branch rosa velez its very rude and treating people aggressively, she does this with intention to make you wait and she is answering back in a disrespectful manner. I am a customer of this bank for over 10 years, and employees like this they need to be evaluated for their behavior . It is the second time this happen to me and I am treated with disrespect by this agent. Please resolve the issue as other branch employee are great and this employee is like a stain to your business.

  Response from the owner

  Hi Raf. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^ines

• T

  Tasha Jones
  1

  This branch is the worst ever they open at 9am which means you're supposed to be ready to take customers at that time but instead there's nobody at the counter and or still counting the draws. This is by far the worst bank I have ever walk in.

  Response from the owner

  Hi Tasha, we're very sorry to hear about your experience. We'll be sure to provide this to the leadership of that location and appreciate you taking the time to share your feedback. If you happen to need any additional assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^matt

• K

  Klau K
  1

  The agent I made an appointment with was late more than 10 minutes. Nathan at the front desk has no manners, anger issues, not accountability, accused me of being late when I was there before the bank opened. He raised his voice, gave me a horrible attitude. Another service I needed, the guy never got back to me. Better and more responsible people are needed.

  Response from the owner

  I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us. Bank of America would like the opportunity to help with your concern. Please reach out to our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. ^jan

• N

  Nima Bhutia
  5

  I had an appointment with Lusana and she is very helpful and well customer service! I highly recommend it, she is amazing

  Response from the owner

  Excellent! Thanks for sharing your experience and positive feedback about Bank of America. We value having you as a client.

• V

  Verónica R.
  1

  After my excellent previous experience with Lina and Diana, I convinced my fiancé to open an account in this bank, but unfortunately the teller Melissa Rodriguez couldn’t help him like I thought. She didn’t explain the different accounts they have, no details of benefits, no suggestions for saving account, and anything about credit cards. So I had to explain to my fiancé all of this because I opened an account and got a credit card two months before. Is that my job? The worst is that she was asking personal questions in the middle of the line, in front of other clients, so unprofessional. I felt so disappointed cause the result of this experience was extremely negative.

  Response from the owner

  Hi Veronica. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica ^ines

• H

  Horizonplus INC
  1

  Rude staff including the manager. Lazy people, 100 ppl in the line and they are don’t care. Go to somewhere else! Hate this brach!

  Response from the owner

  Hello, it's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jahel