Bank of America Financial Center W Channel Islands Blvd, Port Hueneme

Bank of America Financial Center Reviews

• S

  Sheri Tobey
  1

  Very disappointed in this bank location which is closest to my home. The bank has been “temporarily closed due to bank manager’s discretion” because of the pandemic which is fine BUT the ATMs can not accept deposits or dispense cash. I went there twice in a week with the same outcome. Customer service? That’s a laugh.

  Response from the owner

  Hi, Sheri. We apologize for any inconvenience. Some locations may either be temporarily closed or operating at limited hours. Here is a link that can help you quickly find your nearest locations and current hours: https://locators.bankofamerica.com/. ATMs in most financial centers are available 24/7. You can also complete many transactions online or through our mobile app. For more info, please click here https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related inquiry you need help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• j

  jim cowell
  1

  If it is "temporarily closed" then there should be a sign on the door and it should say why and when it is expected to open again. And the sign should say where the next closest BofA is located. This is horrific customer service. The worst. No wonder credit unions are eating your market share. DO BETTER. If i had BofA stock i would sell.

  Response from the owner

  Hi, Jim. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jahel

• A

  Alan Rodriguez
  1

  Check your ATMs they tampered with them already. I got money taken from that ATM from someone who hacked into the atm or put a chip reader. Watch out for your cards when going!!!

  Response from the owner

  Hi Alan. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^tasha

• M

  Miguel hernandez
  1

  Terrible in this location they choose to do what they like. Change hrs with out notice. If your hours dictate you open at 9 am you need to adhere to the schedule. We the customers have schedule to adhere to as well and we cannot wait outside with out notice. It is Terrible regardless of COVID. All other business have open and we depend on you. I have waited for 35 minutes past 900 am employee are present. And no one has come out to address the customers. Time to change banks

• D

  David Merrick
  2

  I’ve had to Drive for miles, then wait in long lines to make wire transfers. Stuff U just can’t do at an ATM! How Long is this bank going to be without Employees???!

  Response from the owner

  Hi David. We apologize for any inconvenience and will share your feedback with our leadership team. Some locations may either be temporarily closed or operating at limited hours. Here is a link that can help you quickly find your nearest locations and hours: https://locators.bankofamerica.com/. Thank you. ^susan

• J

  Jennifer Najar
  1

  So very dissapointed to have had the illusion of a good in person appointment... I opened an account Monday only to find out 2 days later- that the account- while already funded- had been closed the very next day - even though I did this in person. I was very patient and understanding during my visit- while 2 associates struggled to understand what the BofA app was asking of them, then fortunately a third associate came over and got things going but then they promptly left her again, even though she was asking for clarification and further assistance. Well now- not only do I not have an account but I can't even go in to settle things in person because the $100+ they took to fund the accounts has been refunded via check. I do feel for Mona as she tried her best, but in the end- I think I may have to bank elsewhere- because if they can't take good care of a new account, I can only imagine how it would be once they already have all your money...

  Response from the owner

  Hi Jennifer. We're disappointed to hear that your experience with financial center wasn't at the level you expected. We'd like to learn more about what happened. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• R

  Raul Sanchez Jr
  5

  This is my bank! And its nect to home... Happy!

• B

  Baltazar Zavala
  1

  Branch has been closed for about 2 years. Don't waste your time if you need more than ATM.

  Response from the owner

  Hi Baltazar. We apologize for any inconvenience. Some locations may be either temporarily closed or operating at adjusted hours. If you’d like to visit an alternative financial center, please click the following link for the most up-to-date info on our centers http://go.bofa.com/Locator. Also, when new information is available regarding openings and hours, the website will be updated. ^ines

• C

  Cindy Storz
  1

  I recieve a bank of America cashiers check from my friends estate. They wont cash the check because it is too large. I say I'll open an account they tell me 20 minute wait. I come back and get told they cant help me but they would be happy to make an appointment for friday because the lady has an appointment didnt the first guy know that? What a waste of time.

  Response from the owner

  Hi Cindy. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica ^ines

• R

  Robin Polte
  5

  I had the good fortune to have Mona help me at your branch on Channel Islands! I understand how difficult it is to be at work during this timing with the Covid. Mona was so gracious, welcoming, knowledgeable, and very professional! She went over and above what I needed her to do!!! She not only resolved the issue I came in for, but helped me with a few other issues in my online banking. She is wonderful, and patient and spent a lot of time explaining things to me when clearly, she was very busy!!! I can’t say enough about her! She always saves the day every time I’ve needed assistance!