Ventura County Credit Union W Channel Islands Blvd, Port Hueneme

Ventura County Credit Union Reviews

• L

  Liz Torres (Libby)
  5

  I LOVE LOVE LOVE this bank! The employees there are awesome! Great customer service, friendly and clean!!! I'm always greeted when I walk In and have never ever had any issues here!

  Response from the owner

  Hi Liz, that's wonderful to hear! Thank you for your membership and review!

• A

  A google user
  5

  Nothing but great service all along I’ve been with VCCU for over 6 years and have nothing to complain about unlike the other negative Nancy’s reviewing on here. I like the fact that you talk to actual employees at VCCU when you walk in, unlike the big Corporate Banks where no one is present.

  Response from the owner

  Thank you for your membership and great review. We are happy to hear about the great service you have received at our Port Hueneme branch. Thanks again!

• A

  Andrew Andrew
  1

  I would give this Credit Union 0 stars. Unfortunately the lowest rating allowed is 1star. This Credit Union is a Co-op. I normally just use this Credit Union to withdraw money from the ATM because there are no fees involved. I decided to use this Credit Union to make a relatively large deposit. They LOST the check deposit. How does a Credit Union lose a check?!?! Unbelievable! This speaks volumes about the level of their competency. Be very careful if you decide to make any deposits here. I would strongly advise against it.

  Response from the owner

  Hi Andrew, we are very concerned to see this review as we do not have a record of any lost deposits in our ATM. After further research we found that the check was deposited in our ATM with a missing or incorrect endorsement which caused it to be rejected and needed further review from your credit union. The check was never lost, it was located and mailed back to your financial institution as we are required to do. We understand your frustration, however, because of strict endorsement regulations, checks that are not endorsed correctly will cause delays in receiving the funds. If you have any further questions or concerns, please contact your financial institution. Thank you

• A

  Andre Giovanni
  1

  Stay far away from this "financial institution." Your better off keeping your money in a bag under a mattress. They treat their members horribly and have absolutely no customer service.

  Response from the owner

  Hi Andre, we are very sorry to hear that you are unhappy with our member service. If there is something we can do to better assist you, please let us know by sending an email to [email protected] referencing this review with your full name and phone number. We hope to have a manager speak with you to address your concerns in more detail. Thank you.

• H

  Helen Long
  1

  New manager has a bad attitude. They also no longer cash savings bonds.

• E

  Elizabeth Garcia
  1

  Bad customer services, I regret banking with this bank.

  Response from the owner

  Hello Elizabeth, our apologies for the delay in getting back to you. We hope to learn more about your negative experience with us and address your concerns in more detail. Please email [email protected] with your full name and phone number and reference this review. We will have a manager contact you. Thank you.

• T

  Trollololo
  5

  Great people,they were very helpful with me ,in lot of ways

• M

  Maria Acatitla
  1

  The girl Gabby that works here, horrible service ✌🏽

  Response from the owner

  Hi Maria, we are sorry to hear that our service didn’t live up to expectations and would like to know more about your experience with us. If you don’t mind sending us an email to [email protected] with the best number to reach you, we will have a manager contact you.