Bank of America Financial Center Church St, New Haven

Bank of America Financial Center Reviews

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  Sco Dales
  1

  Hahaha whole new meaning to banking hours. Closed on the weekend. Closes early. At 10:10 am on a Friday, one teller for the 10 customers waiting. Idk why they need so much space and 4 computers up front. You'd think a Branch Manager might jump up front and help these customers be on their way. He's in his comfy chair.

  Response from the owner

  Hello. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jazmin

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  Paul Duda
  1

  This bank gave me a hard time cashing 2 checks written out to “cash” from an account at this bank, then once agreed that they have to cash it, they want to charge eight dollars for each check they cash. This is the experience I got after waiting 20 minutes in line with a single bank teller attempting to help the people in line and two other bank associates simply sitting at their desk observing. The finish to my wonderful experience was the best however when they asked if I wanted to open an account here!

  Response from the owner

  We can understand your frustration at being charged fees to make use of a service. You can avoid these fees by opening an account with us. If you are interested, I would be happy to have someone speak with you about becoming a client, please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica.https://www.facebook.com/BankofAmerica

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  Francis Rosselli
  1

  There WAS a good staff there, and perhaps still is, however, a customer can't visit except on Friday and Monday. It's an outrage. Better to close the location and inform everyone. Be done with it and stop the disappointment.

  Response from the owner

  Hi, We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Also, Here is a link that can help you quickly find our locations and hours: https://locators.bankofamerica.com/ ^sam

• S

  Shane
  1

  This branch is consistently unreliable. Either closed or dealing with some kind of issue - this has led to numerous issues when needing to get something resolved. Very frustrating.

  Response from the owner

  Hi, Shane. We apologize for any inconvenience. Some locations may either be temporarily closed or operating at limited hours. Here is a link that can help you quickly find your nearest locations and hours: https://locators.bankofamerica.com/. ATMs in most financial centers are available 24/7. You can also complete many transactions online or through our mobile app. If you have any questions or an account related inquiry you need help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

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  David Hutchinson
  4

  I spent over an hour here thanks to Bank of America Head Office not having its act together. Which isn't the best way to spend a sunny Saturday. However, the staff here, especially Laura were great and followed up to get my problem resolved. Maybe not a fun day out for the family, but worth a visit if you're in town.

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  Gino Cordone
  5

  No line, easy in and out. Great location for me. Everyone was nice to me.

  Response from the owner

  Hi Gino. Thank you for choosing Bank of America for your financial needs. We’re glad to hear the process went smoothly. Thanks for taking the time to let us know. ^nicole

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  Grace Bui
  4

  Professional staff. I came here to create my bank account and got it immediately. No waiting line. Would be great if there is water offered to customers

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  twinkle thakkar
  1

  Very slow service. You have to wait one hour or more to get little things done. I won’t prefer Bank of America to other people.

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  Kelly Shue
  1

  Understaffed with very long wait times

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  The Finnicky1
  3

  Was helped a time when I needed them