Bank of America Financial Center S Pacific Coast Hwy, Redondo Beach

Bank of America Financial Center Reviews

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  s h a m e k a
  1

  Don’t let the good location fool you. This branch is full of incompetent useless employees such as SHAMIM & the BRANCH MANAGER. I have been banking with Bank of America since 1990. I came into the bank on my lunch break hoping to make a usual and sometimes monthly transfer. I have an older card that doesn’t have a chip and SHAMIM already let me know this card doesn’t work without even trying. The card indeed works. The branch manager asked her to use a special machine for the transaction. I could tell by how long it was taking SHAMIM that she had no idea what she was doing. After what seems like 10 minutes of her fumbling through the transaction she slides the card incorrectly multiple times and states, this card doesn’t work. I asked for the manager, he then turned me away without trying yo assist with the transaction. He advised “maybe you should use the ATM” I responded, if I could use the ATM I wouldn’t have come inside the bank to do my business. I was again turned away after both employees inquired why I was making a transfer in this area. I just so happen to work one block from the bank. I had no idea I wasn’t allowed to use different banking locations. I felt racially and demographically profiled. As a long standing customer, this is unacceptable. I will never return yo this location. I will also make it a point to inform my customers who live in the area to avoid this location due to the unfair practices and treatment. I was able to complete my transaction at the branch on 222 N Catalina Ave. Ernesto was a great help to me!

  Response from the owner

  I apologize for your experience and your feedback will be escalated. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica and we will be in touch with you. ^ines

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  Berta Rutherford
  1

  I have had accounts with Bank of America in another state for well over 30 years and know many people who also use BoA. I recently moved to this area and needed to conduct some business with the bank. I can only say that I have never been subjected to such lack of professionalism, just plain rudeness and disrespect from the staff at this branch. I will be closing all my accounts at Bank of America and will tell my business associates about the most unbelievable and rude behavior I have ever been exposed to.

  Response from the owner

  Hi Berta. We’d like to keep you as a client and are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^tasha

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  Craig F
  1

  Shortening lobby hours does not make us more safe. It actually makes us less safe because it’s more crowded when it’s open. I think Bank of America makes enough money that they can afford to hire a few more people.

  Response from the owner

  We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^tiffany

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  Sebastian Bak
  1

  Employees are extremely rude. Specifically the guy in the window. They don’t try to accommodate someone who is in urgent need for assistance. Not the first time it happened. Definitely do not recommend this branch. Take your money elsewhere where they value their customers.

  Response from the owner

  Hello Sebastian, we value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^michael

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  Mollie Perlman
  1

  My normal branch has been "temporarily closed" for over a year. I drive to the next closest, 15min away, and the hours posted online are wrong... they are closed on Saturdays, not open 10A - 1P as advertised. Very frustrating and a waste of my time. Very long term customer. May need to rethink who I bank with.

  Response from the owner

  Hi Mollie, We are doing our best to remain open to serve our clients while implementing changes within our financial centers to follow CDC and government guidelines. As such, some locations may be either temporarily closed or operating at adjusted hours. If you’d like to visit an alternative financial center, please click the following link for the most up-to-date info on our centers http://go.bofa.com/Locator. Also, when new information is available regarding openings and hours, the website will be updated. We’d like to keep you as a client. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica if you need any help with your account. ^Annette

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  Jeff Melodia
  1

  The worst customer service of any bank i have been to. They are rude at the window and always act as if you are bothering them. They will look at your balance and try to sell you other products. If you say no, they will treat you poorly. They judge you on your transactions and you can expext no privacy. If you happen to get a nice experience consider yourself among the one Percent. Since it is a mega bank the management above will not help. Bank at your own risk

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  Phil Gyori
  1

  Rididulous Manager. Refused to help me without an appointment even though another manager was sitting there with no client!

  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected. If you need account assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

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  Rick Anderson
  1

  Try another bank this one has no service. The bank is closed due to Covid19 but there is no information posted on the door on where to go for service. I have been a customer for over 30 years. I will be moving my money elsewhere later today.

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  Scott M.
  1

  Worst service around tellers pretend to be managers so managers don't have to deal with customers. Had me print my wife's name on a check ( endorse ) and then deposited into my account.

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  Tim Hill
  2

  A bank that can’t be open on Saturdays is a bank I can’t do business with.

  Response from the owner

  Good morning Tim, we are sorry that we did not meet your expectations. Your feedback is very important to us and we'll certainly share this with our leadership team. If you need assistance, please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^michael