Avadian Credit Union Old Hwy, Birmingham

Avadian Credit Union Reviews

• D

  Dylan Lanier
  5

  As ALWAYS excellent and quick service!!!!!Greeted at the front door by a very friendly and helpful staff. This isn’t my normal branch, I needed to get a certified check on a Saturday and the HWY 280 branch was open 9am - Noon. I only had a few minutes to do my banking as I was on my way out of town. The staff opened the doors right at 9am and they were ready for business, I was in and out in under five minutes. I am grateful to be a member of such a great credit union that is consistently top notch service at all times of the banking day and all locations!!

  Response from the owner

  Thank you so much for the kind words, Dylan. We hope you have a delightful 4th!

• P

  Palmer Burch
  1

  Are you looking for a worse bank than Wells Fargo? Well, look no further! I’ve never been told I can’t be helped cashing a basic check, nor does there online banking never work. I am also told to take off my hat or I can not be helped when I’m having clumps of my hair fall out! If you call the customer service number they transfer you for over an hour then hang up. 0/10 wouldn’t recommend.

  Response from the owner

  There are many reason why we might not be able to cash a check. Our online banking has not had an outage in quite some time. We are sorry about the hat situation. It is our policy but we are able to make exceptions if there are extenuating circumstances. We are evaluating our phone systems and we hope to make them more easily accessible soon.

• S

  Sean P
  1

  Do not get a loan with these guys from a car dealership. They make it very hard to pay loans from an outside account when starting out which makes it very easy to go past due thus raking in late fees.

  Response from the owner

  Hi Sean, we have multiple ways to pay loans from outside accounts. You should have received a welcome packet outlining those processes. We would be happy to help you set up payments if you would like to stop by the branch.

• R

  Rebecca Farmer
  1

  I went to the Greystone Branch. I had a check in my husband's name that I wanted to cash. The teller told me she couldn't cash it since it had my husband's name on the check which he had signed and then I signed. I am on the account. She said she could only deposit it. She didn't not try to help me out. I could have signed a deposit slip and gotten cash back or I could have cashed a check. Teller #1485 did not suggest either of these options to me. I thought of them after I left. She needs to be more personable. She works in a customer service job. Get it together

  Response from the owner

  We are sorry to hear you had a bad experience. We will discuss this with the Greystone branch. We appreciate your feedback.

• A

  A Conn
  1

  This Avadian drive thru is SO SLOW!!! I have visited twice in the last 3 weeks and it is the same slow service. Even worse than normal. 3 workers were sitting at their post facing the other direction with no members in line. Just talking and looking at computers. They are also in no rush once they FINALLY pay attention. The one in Hoover is so much better!! Customer Service is outstanding there. I live closer to the one on 119, but will not be back. They definitely do not “know their customers” or care.

  Response from the owner

  We apologize for the long wait. Thank you for the kind words about our Hoover branch. Can you tell us what times of day you’ve visited this branch? We will address this issue with the staff.

• L

  Lavon Chaney
  5

  I refinanced my car with Avadian. Was the easiest experience of my life! Jonathan Cantrell and Maddie Nation were awesome to work with. I highly recommend the Greystone Avadian Credit Union for any of your banking needs.

  Response from the owner

  Thank you Lavon! We are glad we could help with your car. Jonathan and Maddie are wonderful!

• K

  Keith Sides
  5

  I have to give a 5 star review to Jonathan Cantrell, branch manager at the Avadian Greystone location for his professionalism and initiative in handling customer requests and providing financial solutions. Good job Jonathan!

  Response from the owner

  Thank you Keith! Jonathan is a fantastic member of our team and we are lucky to have him!

• T

  Tracey Kennedy
  1

  We have had nothing but bad experiences since we opened this account. It is not wise to open an account here. They will fee you to death and blame every other institution for not processing fast enough. We will be closing our account this week.

  Response from the owner

  We’re sorry to hear you’ve had a bad experience, Tracey. We would like to give you a call to discuss these fees. Can you send us a private message with the best way to reach you?

• S

  Shawn Troughton
  5

  Jonathon and Maddie are setting new standards at Avadian. Its nice when you feel welcomed and wanted in a business these days. They go above and beyond to take care of you!

  Response from the owner

  Thank you so much for the 5* review Shawn! We love to hear that. Jonathan and Maddie are wonderful members of our team and we are lucky to have them.

• S

  Sydney Spain
  5

  We moved to Birmingham jist as the Greystone Branch location opened several years ago. We've been members of about six credit unions as we moved to different places, and we rate Avadian the best of all! Staff and administrators are excellent, and their services are competitive and appropriate.