Audi at Pasadena E Colorado Blvd, Pasadena

Audi at Pasadena Reviews

• D

  Dawn Santangelo
  5

  Anthony R. was so super nice upon arrival with a smile and handshake. After introducing himself he showed me what I should be expecting during a recall. He answered all of my questions. Audi in Pasadena made me feel so at home and comfortable during my visit.

  Response from the owner

  It's our commitment to ensuring quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come to see us for any future needs! - Ken C., General Manager

• C

  Christine Susa
  5

  I had a fantastic buying experience at Rusnak. My salesperson, Omega, was helpful and answered all my questions. He went the extra mile and made the process simple and smooth. The showroom looked great and the location was convenient. I've heard only glowing reviews of Rusnak from colleagues too.

  Response from the owner

  Christine, I am pleased to hear about your fantastic experience with Omega! I am happy to hear that Omega went above and beyond to ensure your satisfaction. Enjoy your new vehicle! -Niko Dietier Karvunidis, General Manager

• C

  Cheri Graham
  5

  This was our first experience with the Service Department at Rusnak. The Service Department was exceptional and surpassed our expectations. Our thanks to Alex in the Parts Department, Lorraine who scheduled the appointment, and Vince who handled the details. We cannot ask for better service. Your Service Department rates a "10" from us. Many thanks!

  Response from the owner

  Cheri, Thank you for this exceptional review of our Service department. I am glad to hear that Alex, Lorraine, and Vince delivered 5-star customer service. Thank you for choosing Rusnak/Pasadena Audi. -Niko Dietier Karvunidis, General Manager

• O

  Olivia Yang
  1

  We purchased a Q5 with Rick at Rusnak Pasadena in September 2015. We have to say Rick is great, helpful and knowledgeable. He followed up several time after we made the purchase and our communication has always been efficient and effective. This review is not about our experience with Rick. The awful nightmare started with Kevin Khourjian, the finance manager at this dealership. First, we were lured into the Audi Term Care Select package during the purchase, and he promised that we could cancel it in a month and get full refund. So we did some studies afterward and decided to cancel this package. This was still within the one-month period he promised, and we never used any of the service from the package. We called Kevin on Oct 12, 2015, faxed and emailed him the form and a written notice. First, I have to say he was very impatient over the phone. Since I understand the psychology here, I didn’t make it a big deal. On the phone, we were told explicitly that the service package was cancelled, but he had no written confirmation to show us. All we could to do was to wait and the refund would appear on the loan principle. So we waited for 3 months, but nothing happened… On Jan 2, 2016 we took the car to this dealership for maintenance and got a chance to talk to Kevin in person. The moment I walked into his office, I saw my faxed paperwork sitting on top of his cabinet. I asked him about the case progress, he replied, “oh some documents got lost and that paperwork was never processed.” Seriously? So why were we told the cancellation was done three months ago in the beginning? Even if “some documents” were lost, he had three months to call us or emailed us about that, but he did NOTHING. After the struggling conversation, Kevin said he would process the paperwork again. We asked for his business card and left the dealership hoping this is the last time we spend time on it. But to be honest, we can hardly trust what he SAYs anymore, even if he called us right after we left the dealership to confirm that he has taken action. So we waited for another FIVE weeks, and we were right, NOTHING happened. I called his office three times, left voice messages, never heard back from him. We used to have great trust in our dealership, at least expecting people to deal with things in a professional manner. We thought AUDI represents not only a standard for high-end driving experience, but also its superior customer service. Unfortunately, it is clearly NOT the case at this dealership, if not the opposite. I think this dealership pays great attention on getting new customers, but once you are in, what so called “SERVICE” becomes a big joke. Many of you have the money to buy expensive cars, but how much time do you have to waste on this kind of post-purchase “service”? Think twice!

• D

  David Bilgre
  5

  Great service during difficult times. I feel I got a fair price and the sales team made me feel important. I highly recommend this dealership for your auto purchase needs!

  Response from the owner

  David, thank you for taking the time to leave us a great review! It was a pleasure to work with you, and we hope to work with you again in the future. Enjoy your new ride!

• h

  hector aguilar
  5

  The service department at Rusnak has always been fast, efficient and thorough. Always ready with a loner if necessary and pretty accurate about finish times. First time using Uber for ride home and back. That part is not seamless yet. First Uber went to front of building instead of the service area and left because he did not see me. Second Uber did the same but called so had to run to front of building. Anyway I got home ok.

  Response from the owner

  Hector, thank you for the five-star review! It was our pleasure to take care of you and your vehicle, and we hope to serve you again in the future!

• A

  Amneh Ataya
  5

  David Carter at Rusnak Audi is amazing! He made our car buying experience extraordinary. He was knowledgable, kind, and gave us the best deal possible. If you're in the market for a new car, even if you're not sure about Audi, stop by. Once you talk to David & learn all he knows about Audi, you'll be sold. It was one of the best car buying experiences I've ever had- no hassle, no headache, and we were in and out with no problems. I highly recommend David Carter!

  Response from the owner

  Amneh, I am happy to hear that David Carter provided fantastic customer service! We are happy to have you as part of the Rusnak/Pasadena Audi family. We hope you love your new vehicle! Thank you for choosing us! -Niko Dietier Karvunidis, General Manager

• W

  Wes Burian (Frank)
  5

  Yalonda was GREAT. She saw me as a person not a paycheque. I bought a CPO Q5 from her and she dealt with me fairly, respectfully and honestly. I can't speak to any other of the sales team here but Yalonda made what can be a stressful and distasteful experience (car buying) a straightforward and painless process. She has responded to my after-sales questions as well. I dealt with a bunch of dealerships and salespeople during my purchasing process and had many options but Yalonda at Rusnak was whom I wanted to buy from. Their price was reasonable for a CPO car as well.

• M

  Mimi Nuccio
  5

  OUTSTANDING service from Rusnak's manager, Shawn Jordan. He took the time to truly listen and accomplish every concern I had. Also great help from serviceman Egan Kwan. Everyone from the lively young woman who checked me in, to a beautiful loaner car was professional and friendly. Congratulations on a fine group of employees!

  Response from the owner

  Mimi, thank you for the excellent star rating-Niko Dietier Karvunidis, General Manager

• J

  John Crimins
  5

  Fantastic car buying experience at Rusnak Audi in Pasadena! Yolanda Conrad was very friendly, knowledgeable, and patient as my family and I figured out which car was right for us. No hard sell was ever deployed by her or Jam Nejad the finance guy when I signed the closing docs. Yolanda even went so far as suggest independent websites I could use to verify the great deal I was getting.

  Response from the owner

  John, Thank you for the great review, and for recognizing Yolanda and Jam! I am happy to hear that they provided friendly, knowledgeable and patient customer service during your purchasing experience. Enjoy your enw vehicle. -Niko Dietier Karvunidis, General Manager