Atlantic Union Bank Square, Forest

Atlantic Union Bank Reviews

• J

  Jasmine Aguirre
  3

  I love all the Atlantic Union Banks I visit in Virginia, customer service is the reason why I bank with them. This location was wonderful as well, but should reconsider training Justin. He attitude isn’t very nice, he tends to respond to you as if you’re dumb. When I’m fact I knew exactly what I was talking about. The two ladies at this location were wonderful, on a positive note.

  Response from the owner

  Hi Jasmine, Thank you for sharing your feedback and we are happy to hear that you have a great experience at all of our Atlantic Union Bank locations when visiting. We strive to provide the best customer service to all customers. Your feedback will also be shared with the Branch Manager. If you ever need any assistance in the future, please let us know. Thank you and have a great day! -Renee

• C

  Cody Dalton
  5

  So very nice and beyond helpful. I got a new a account threw them my card hadnt came in the gave me a temporary card and transferred my check to my new account. I didnt ask but for a voided check and was wondering where my new card was. They went above and beyond for me and im so very greatful. With christmas around the corner them fixing my check was amazing.

  Response from the owner

  Hello, thank you for sharing this great experience with us and for the 5 star review! We are happy to hear that our Forest branch was able to assist you with this. Have a great day and stay safe! - Leah

• M

  Melissa Taylor
  5

  I've had a lot of good banking experiences over the past 30 years, but working with Loren G has been the easiest yet. Communication is excellent and it's terrific to be able to have decisions made locally! ~Melissa Taylor

  Response from the owner

  Melissa, we love to hear positive feedback like this! Thank you for the 5 star review and for giving Loren a shout out! I will make sure to share this review with her and her manager. Have a great day! - Leah

• K

  Katrina Markham
  5

  I have been using this bank my entire life and have never had an issue with them, the people are so caring and friendly no matter what location you go to and their policies are great. They have a very easy to navigate mobile app and I will NEVER leave this bank.

  Response from the owner

  Katrina, thank you for this great feedback and the 5 stars! So wonderful to hear that you have been a loyal customer since you started banking! We appreciate all of our customers and always enjoy getting reviews like this. Have a great day and stay safe! - Leah

• B

  Brittany Delrue Gilbert
  5

  I had a car loan with this bank originally, then decided to open a checking account. The process was so easy, Loren and Cory gave amazing customer service and everyone is super friendly! Highly recommend this bank!

• A

  Andy Warden
  5

  Great people and friendly environment! Other banks like to stay serious and not even smile but these guys enjoy what they do and act like family! Best bank in Lynchburg!

  Response from the owner

  Andy, we love seeing reviews like this! Thank you for sharing your experiences with our Forest Branch and thanks for the 5 stars! We will be happy to share this with our team. - Leah