Atlantic Union Bank Warrenton Rd, Fredericksburg

Atlantic Union Bank Reviews

• J

  Jean-Paul DeMars
  1

  I've had an account with Union Bank for 20 years I've always been an advocate for them because of the way they treated me. Anytime someone complained about their Bank I told them about mine. Now since it's become Atlantic Union, they've closed my nearest branch they've changed the way they do things and most recently I was treated rudely on the phone when I called to acquire about my account number. The call center they passed me off to had me on hold for 20 minutes repeating the same commercial every minute with no expected wait time. No more transfers from one account to another under the same bank. One more thing and Im leaving this bank.

  Response from the owner

  Hello Jean-Paul! I am sorry to hear of your recent experience with us. I am also sorry to hear that you will be closing your account with us. I will be forwarding this information to the appropriate group to review and provide needed feedback. Thank you for sharing this information so that we can be sure to provide exceptional service to our customers. -Maiya

• M

  Michelle A
  1

  I’d give negative stars if I could .. I opened a checking account here although I could’ve opened a free one elsewhere. From the start it was awful when I deposited a check and 7 days later it still was not posted. I called an they couldn’t find it! A day later they found it but .. just wow. Then I deposited a large amount of cash after 4pm, which was not available immediately - which is quite odd, but also didn’t post until I called five days later and complained! Then, icing on the cake, they closed my account for an 8 cent overdraft created by their $7 service fee, charging me $35 to close the account. Unaware the account had been closed I went to a branch to deposit a check, the teller said the account would be opened back up minus the $35.08. I said okay. A few weeks later when an online visit said “no valid accounts found” I called them once again. I was told a cashiers check was sent by mail and my account was closed. I never received a check .. it’s been several months and I still don’t have my hundreds of dollars I deposited to my closed account. So the teller lied and my money is nowhere to be found. Going to a branch today to recover.

  Response from the owner

  Hi Michelle! Thank you for reaching out. We are sorry to hear of these challenges you have been experiencing since opening your account. We would like to help ensure that you are provided with assistance when visiting the branch today. Please reach out to us at [email protected] and we would love the opportunity to discuss this further with you. Thanks! -Renee

• j

  jason dotson
  2

  The woman Michelle who works at this location is very rude. Made me feel very unwelcomed for being my first time comming to this bank. Everyone else was pleasant probably to make up for her.

  Response from the owner

  Hi Jason, we are sorry to hear that you had a negative experience at this branch with one of our teammates. I will be sure to reach out to the branch manager of this location to inform her of this review so that she can take appropriate steps to resolve. Please feel free to reach out to us via email if you have any other questions or concerns! [email protected]. Thanks again for your feedback! - Leah

• K

  Katy Wilkerson
  5

  Melinda is very kind and went above and beyond to help me resolve an issue on a Friday, very close to closing time. Even stayed late to finalize my situation. I am so grateful, especially since I was about to head out of town on vacation.

  Response from the owner

  Katy, thank you for the 5 stars and for giving a shout out to Melinda! We will be sure to share this review with her as well as her manager so that she can be recognized for her customer experience! Safe travels and have a great vacation! - Leah

• j

  jer Lean
  5

  To open an account they only ask you for a passport and they don't ask you as many things as other banks