Atlantic Union Bank Volvo Pkwy, Chesapeake

Atlantic Union Bank Reviews

• L

  Larry Porter
  1

  I opened a Heloc simply to have access to the equity in my home. I do not need the money. These people have been a nightmare to deal with since the beginning. They will do anything to extort money from you and one hand doesn't know what the other hand is doing. They told me that I needed to open a checking to have the Heloc so I did. They never said that I had to make periodic deposits. In the middle of the pandemic someone called me from that bank and told me that I had to make a deposit to keep the account open. When I tried to pay by credit card they refused saying that I needed to have a signature card on my file so I had to make an appointment. I refused b/c we were in the middle of a pandemic with no vaccine. I kept getting letters from them so I called them and reported what occurred. The lady on the phone said the signature card issue was incorrect and that she corrected it. Today 6/24/2021 I open my mail and there are two letters addressed to me and my wife from Atlantic Union Bank Collections Department demanding $50. I mean $50 and they emptied whatever I had in my checking account. So if they are a national bank I will be filing a complaint with the office of the comptroller of currency for endangering my stellar credit and unethical business practices. I will never put anything on that line of credit. If you see their sign "RUN"!!!!!!!!

  Response from the owner

  Hello Larry, thank you for reaching out and sharing your experience with Atlantic Union Bank. We are sorry to hear this and would like the opportunity to speak with you more about this so that we can look into it further for you. Please email us at [email protected] with these details and any more that you feel important. We look forward to hearing from you! - Leah

• T

  Thomas Grandy
  1

  Hello I have recently took a trip to this branch a few time. I was looking into becoming a potential client and I noticed there is no diversity in this branch and I feel it is sad as me being a African American that I would see a more diverse culture in businesses like this I believe if you guys would have more black men and women you would have more clients because the one I have spoken to the African American women I have met was so generous and professional we need more like her we live in the 21st century and culture is appreciated thank you much and I will not return till we see more culture like this.

  Response from the owner

  Hello Thomas. We appreciate you reaching out to share your feedback with us concerning our Volvo Branch. While we are not able to speak to the employees currently employed at that location, we can assure you that Atlantic Union Bank strives to foster a culture and workplace that is inclusive, embraces and values diversity, and where everyone feels respected. We encourage you to visit our Diversity and Inclusion page of our website at https://www.atlanticunionbank.com/about/diversity-equity-and-inclusion to learn more. Thanks and stay safe! – Leah

• H

  Hannah H
  1

  $10 to cash a check that is from this bank, is ridiculous! I shouldn't have to open a new account to cash it for free like it would be at other banks cashing their own checks. Highway robbery!

  Response from the owner

  Hello Hannah, we are sorry to see that you are not happy with your recent experience cashing an Atlantic Union Bank check at one of our branches, but appreciate your feedback. This is an industry standard fee that most banks implement for non-customers cashing a check drawn off their bank. We do have several account options, including a Free checking account that has no minimum balance and no monthly service fee that would allow you to cash or deposit a check with no fee. If you are interested in learning more, we can have a Universal Banker reach out to you! Just send us an email at [email protected] with your contact information. Thanks! – Leah

• G

  Garry Harper
  5

  Been banking with them for years. They've always been very courteous and they make banking with them an easy experience.

  Response from the owner

  Hello Garry! Thanks so much for the 5 stars and for the great review of our Volvo branch. We appreciate you sharing this and will be sure to pass this along to the team as well. Thanks and stay safe! - Leah

• B

  Britton Corprew
  1

  Long wait and nobody is in here not like south Norfolk Branch !!!your a Customer here .not Personal at all

  Response from the owner

  [email protected], I am sorry to hear about your experience at our branch. Thank you for sharing this with us, I will take it back to the branch so that we can evaluate and learn from this. Feel free to reach out to [email protected] if you would like to share specific details about your experience. Thanks! - Leah