Ascend Federal Credit Union Franklin Rd, Murfreesboro

Ascend Federal Credit Union Reviews

• D

  Doug Austin
  5

  I have been with them for many years now and have had nothing but positive experiences both online and in person. The staff always seems friendly and eager to help and anytime I've had questions or issues they have been more than willing to step in and resolve them. Great location. Keep up the good work

  Response from the owner

  Hi Doug - We appreciate you giving us your feedback and your lengthy membership with Ascend. We will be sure to pass along your kudos to the team at Victory Station.

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  Nate Berry
  5

  I worked with Dory Francis. Even with a very hectic Saturday. She was very patient with me and helpful through the process of my auto loan. She went beyond and took the extra steps to make it easier on me than ever before. The whole lobby staff was amazing as well.

• L

  Lisa Evans
  5

  I love banking with Ascend Federal Credit Union. The staff is always pleasant. And goes over and above to satisfy their customer. Thank you!

  Response from the owner

  Hi Lisa - Thank you for wonderful feedback and review. We will make sure this is passed along to the team at Victory Station. We appreciate your membership with Ascend and hope to see you again soon.

• D

  De'Andrez Voltage
  2

  Here we go again. Today at 12.48 pm. 9/19/21. I tried depositing cash in my account and the atm button for deposit was not lit to deposit cash or check. This is so frustrating when you are trying to do last minute deposit outside of business hours. My Bank of America takes deposit at any time as long as the atm is working. I went to a few other ascends with atm in the area and still couldn’t deposit cash. So I’ll be closing this credit union account very soon and opening with another brand. Life should be easy not complicated with simple deposits. Only other option is to set up a cash app with this credit union and make deposit that way from another bank with a link cash app. It’s 2021 we are not deposit cash with a check number in a plastic bag. I’m only giving 2 stars because I like that they have more atms at this location.

  Response from the owner

  Hi De'Andrez we're sorry to hear that your experience with our ATM deposits has been less than excellent. We agree that it should not be complicated and want to learn more about your experience. Can you email us at [email protected] or direct message us on any of our social media channels so we can pass info along to the management teams.

• e

  evan stevens
  1

  There's a reason I only go to the ascend on memorial. Lady asked how much cash I was depositing. I replied I wasn't sure. She said she needed me to count it before I could deposit. I said I was good and handed it back to her (I trust her to do her job, the other employee to do her job, and the machine to do its job). The attitude accompanied by one of the biggest eye rolls I've ever witnessed followed that. I dont come to the bank to count money, I come to the bank to let you do your job. There were 3 forms of verification before it deposited. This is 2nd time at this branch I've had an employee get an attitude with me for not knowing the amount of cash I have and didn't want to count it before I deposited. Last visit here.

• A

  Alicia
  1

  Seems like ascend grew to fast to keep up. Every time I call I’m prompted to push 50 buttons and hope I get a live person. I can’t pay our loan without getting charged $10 because they aren’t technologically advanced yet. We never received checks for our business account and now we can’t deposit anything into our personal account. I’m so tired of being told you can go to your branch. It’s 2020, my other banks do not have these issues.

  Response from the owner

  Thank you for taking the time to give us your feedback. It is extremely important to us. We're sorry that we have not met your service expectations. Can you send us your contact information to [email protected] or through direct message on any of our social media channels? We would like to follow up.

• H

  Hannah Adkins
  1

  The ATM NEVER WORKS. This isn’t fair for people who work 9-5 and who need to use it after normal business hours. I pay my bills online and have a cash-paying job as a sever, so I rarely have time to stop at a branch during the weekdays. At this point, it would be more convenient to bank somewhere else.

  Response from the owner

  Hi Hannah - We are sorry that your experience has been anything but excellent. We appreciate your feedback regarding the ATM functionality and will pass that along to the appropriate management team. Are you aware that members can also use the night-deposit box for cash deposits? The deposits are secure and are processed the next morning. Again, we're sorry that you've had multiple issues at this location. Please don't hesitate to reach out to us at [email protected] or at 800-342-3086 if we can assist further.

• M

  Monkeyheadfred
  5

  Love this credit union/bank. We have been with them for several years now and have never had any issues. They have always been available and helpful when needed. Also love all the extra perks that come along with banking here.

  Response from the owner

  Thank you your kind words and for taking the time to give us your feedback. We appreciate your membership and hope to see you soon!

• T

  Tara Sterling
  1

  Horrible bank experience. Been banking here for years. Service just gets worse and worse. Don’t do it!!!!!!!!

  Response from the owner

  Hi Tara - We're sorry to hear that your experience with Ascend has been less than excellent. We would like to learn more about how we can improve. Can you email us at [email protected] or send us a direct message on any of our social media accounts? We would like to follow up.

• J

  Jennifer Hinds
  3

  I have been happy with Ascend until recently. The past 2 months I have received an overdraft fee because I was unable to make a night deposit (someone is forgetting to replenish the night deposit envelopes). I go out of my way to this location, because it is the only one I know of that has a night deposit box and my work hours don't always permit me to visit during banking hours (due to the lack of branches near my workplace). I called the corporate office and they said they will "submit my request" to have the charge removed this month, but i wont know until the end of business today. I am considering switching to a different institution, as I cannot afford to pay for someone else's oversight. If you offer night deposit, there should always be envelopes available for this amenity. It takes a minute to check and replenish, if necessary.

  Response from the owner

  Hi Jennifer, we are very sorry that this happened. Could you send an email to [email protected] so we can investigate this further?