Arvest Bank Nall Ave, Mission

Arvest Bank Reviews

• R

  Retail Guru Manny Biz Development Consultant
  5

  I chose to switch to Arvest back in 2018 for both my personal and my own business transactions. Whenever I had any issues, this branch has always resolved them or at least got me an explanation to the problem I was experiencing at the time. For simplistic personal and business checking solutions with inclusive money-saving perks, I would recommend Arvest Bank.

  Response from the owner

  Hi Manny! Thank you for the good review! We are happy to hear that we have been able to help you find solutions for all your banking needs!

• S

  Sixpack Young
  1

  This mortgage Company has terrible corporate culture. Rob Walker the mortgage officer using over two months extending three times still not able to close. I lost $20,000 income because of his fault. He does things over his own convenient instead of customers benefit. He will use weather or repair as excuses. Come on no one use two months to close any deals no one have to extend three times to close any deal. Rob Walker will be your bad luck.

  Response from the owner

  We're sorry to hear about this. We would like to connect you to a member of our mortgage team to listen and learn more. Will you please send us your name and contact phone number to [email protected]?

• D

  Dr. Kile Kaspar
  5

  We have been customers of Arvest for over 7 years. We have always had great customer service! Their fees are very fair along with very competitive interest rates. BUT today Eric Clemenson (Senior Vice President Commercial Relationship Manager) helped change many lives. He went above and beyond to help me complete and submit time-sensitive loan documents to keep my healthcare practice running during COVID-19. His expediency was truly unbelievable AND he worked on this many hours past "office hours". He actually cared.... in doing so he helped 4 employees, their families and 100's of patients. Thank you Eric! Your service wasn't great, it was excellent!

• D

  David Dale
  2

  The construction loan department treats their builders like a number. It’s like pulling teeth to get money released. Many excuses were made as to why the process was so painful. During middle of the build I was told each draw must be submitted to a local branch. I could no longer email my draw requests to this branch for approval. I would have to take a physical copy of my draw request and have a currier service take my docs to the Nall location. Just simply bad business. I was treated like I didn’t matter to them, not one bit. When I build more homes I won’t be using arvest bank!

  Response from the owner

  Hi David, we’re so sorry to hear that you feel this way. Customer service is top priority at Arvest, and we would like the opportunity to speak with you about your experience so that we can make things right. Would you please send us your name and contact phone number to [email protected] so that we can connect you with a member of local management?

• M

  Michael Fry
  5

  My company has been banking with Arvest for several years now, including a commercial line of credit and a commercial loan. I couldn't be more pleased with the service and friendliness of the bank officers and staff.

  Response from the owner

  Hi Michael, we're thrilled to hear that you have received great customer service from the associates at our Nall Ave branch in Kansas. We appreciate your business and the time you took to write this review! Please let us know if there is anything we can ever do for you!

• D

  Dino Kaye
  1

  called customer service before making the trip to the bank. Was told I only need my valid ID and the tax # for my company in order to turn a personal check written to my business into cash. WRONG! Went to the bank, wasted an hour, NO CASH! Their customer service is worthless.

  Response from the owner

  Dino Kaye, we are truly sorry to hear about this. If you would let us, we'd like to listen and learn more about your experiences. Would you please email [email protected] with your phone number so we can have management follow up?

• J

  Jeromy Suman
  1

  Don't work with Rod Lester. He doesn't respond or follow through. I would advise going anywhere else, just not Rod or Arvest in gemeral.

  Response from the owner

  Hi Jeromy, we're sorry to hear about this experience. Will you please send us your name and contact phone number to [email protected] so that we can connect you to a member of local management? We want to listen and learn more.

• C

  Carolyn Schroeder
  1

  Horrible customer service. They closed my account and would not let me reopen it because of one returned check that I couldn't control. Inexcusable!!!

  Response from the owner

  Hi Carolyn, we are very sorry to hear that you are unhappy and we would like the opportunity to serve you. Would you please send your contact number to [email protected] so that we can connect you with a member of local management?

• B

  Brad Allen
  1

  Pretty bad when you can’t withdraw money from your bank It is my money Not yours

  Response from the owner

  Hi Brad, we're very sorry to hear this. We would like to connect you to a member of local management to listen and learn more about your experience. Would you please send your name and contact phone number to [email protected]?

• T

  Tabatha McGuire
  5

  The customer service is great! Every employee here is so friendly!

  Response from the owner

  Hi Tabatha, we're so glad to hear that you enjoy going into our Nall Ave branch and that you have received great customer service. We appreciate you taking the time to write this review, and we will be sure to pass it along to the branch.