Mainstreet Credit Union Lamar Ave, Mission

Mainstreet Credit Union Reviews

• s

  sutherbb36
  4

  All the staff I have interacted with have been very personable and willing to help. I really wish they would have online bill pay. Mailing a check or going to the bank every time to pay my bill is very inconvenient

  Response from the owner

  Hi, Sutherbb36. Thanks for the positive feedback! We're always happy to hear good things from our members.

• D

  David “Fah cough” Williams
  5

  Always helpful and friendly and always diligent to possible identity thieves and work to protect my financial well being. I am very pleased with mainstreets employees. Keep up the good work!

  Response from the owner

  Thank you so much for your kind words, David. We really appreciate you taking the time out to share your experience with us. Cheers, Mainstreet Credit Union

• A

  America Patton
  5

  World class institution, and excellent customer service. The family atmosphere, and the kindness throughout the company is what I enjoy most about Main Street Credit Union. Thank you for supporting educators.🗝️🆓🏈💯🎶🎺📚

  Response from the owner

  Hi, America. These words go a long way, it motivates us to work even harder, thank you for the review!

• J

  Jim Leacox
  5

  I have been a satisfied member since 1973. I have never had an issue. We do all of our banking with Mainstreet and would recommend others to do the same.

  Response from the owner

  Hi, Jim. Thank you for letting us know how our team is doing. Your feedback is important to us here at Mainstreet.

• G

  Gerald Wright
  5

  Very helpful during my visit. Friendly staff. Helped me resolve my issues. I been with mainstreet for over 25 years would not go any other bank.

  Response from the owner

  Hi, Gerald. Thank you for sharing your time with us today! We are glad we could leave a positive impact and made it a good experience for you.

• M

  Maggie McCoy
  5

  I enjoyed the Mainstreet Credit Union personnel who helped me quickly and pleasantly when I came in this week. Very nice, upbeat personalities!

  Response from the owner

  Hi, Maggie. Your review is highly appreciated. This is the feedback we strive for at Mainstreet Credit Union.

• W

  WhiteDiamond Hair
  1

  This one star rating is due to receiving service from a teller who is unaware of how to perform her job adequately. I use shared branching and have deposited here before with no issues. But the teller who assisted me this time provided me a slip that only showed what type of bills were given to her and the total amount given to her for deposit. And then a line for signature. I have never received a slip like this before and I asked her if I could have the slip that I usually receive, which shows the amount deposited as well as the balance. She presumed to tell me that they do not have that kind of information, which made no sense to say. One, you’re a bank, and secondly,how do you not have my account balance but are able to deposit to my account? I would have accepted that reply more if she had stated she is unaware of how to give me a different slip, but do not state things that are untrue when I’ve been coming to this bank. Now I’m supposed to just guess what my available balance is? Knowing that all funds are not always immediately available upon deposit, therefore the slip would have provided my available balance. Not only is this inconveniencing for me but it’s also very irritating. Train your tellers better, because this was unacceptable and due to me wanting to be courteous of the other customers, I left, but I will be returning to talk to someone else.

  Response from the owner

  Hello, I am sorry to hear you had a bad experience. We normally print balance information on our receipts, and we regret that we have not been consistent. This procedure has been reviewed with the Tellers. Our Mission branch manager’s name is Marty Peterson. If you’d like to discuss this further, please contact him at 913-599-1010 ext. 326.

• M

  Mary Hall
  5

  When I showed my my driver's license she really looked at it. She noticed it was my birthday. Then wished me a Happy birthday!

  Response from the owner

  Hi, Mary. Thank you for sharing your time with us today! We are glad we could leave a positive impact and made it a good experience for you.

• R

  Renita Mayo
  5

  I had a great experience mrs vicky is very good for this company she met my needs. Com me down when i was so upset. And i just want to say thank you for the the amazing experience. And thanks to the wonderful lady that ok the decision you guys are awesome may God bless you both thanks so much Renita mayo I By

• C

  Charlie Ridgway
  1

  Went to this location today to cash my check, I was only about to open a savings account, but the manager at the time Tim's me it was completely fine that I open a savings account and cash my checks through them. As long as every six months I put some money in the account to keep the account active. So back to today when I'm cashing my check, an extremely rude teller working the drive through told me "this is a Federal credit Union, not a check cashing place." She said some other things, but by that point I was a little bewildered and shocked she was speaking to me like that. I wasn't made aware I couldn't cash my check through a business that I have an active open account with. Incredibly unprofessional, had I know it would have been an issue I'd never have opened an account. Whoever was working the drive thru today 4/13/2018 at 4:30 p.m. needs to be spoken to about how to treat customers.