Arvest Bank N 9th St, Broken Arrow

Arvest Bank Reviews

• B

  Brandeen Pollack
  3

  Staff is friendly, but lobby closes at 4 and if you need any real amount of money afterwards, the drive thru line is mind numbingly slow. Also, all of Arvest is absolutely useless while you're out of any state with an Arvest.

  Response from the owner

  Hi Brandeen, we are sorry to hear that you feel this way. We would like the opportunity to listen and learn more about your experience. Would you please send your contact number to [email protected] so that we can connect you with a member of local management?

• W

  Walter Broach
  1

  We stopped using this bank when they refused to notarize our signature. Most other banks do this for free as a matter of courtesy. It is very easy for anyone to do and only takes about a minute.

  Response from the owner

  Hi Walter, we are sorry to hear that you are unsatisfied. We’d like to connect you with a member of local management to listen and learn more. Could you please send your contact number to [email protected]?

• A

  ANGEL INGLE
  1

  The employees here lack customer service!! you are not greeted when you walk in and literally no one acknowledged me nor helped me they went around me to help the person behind me... I had to leave and go to another branch!! I have been considering moving my accounts to chase bank and this just put the nail in the coffin !!!

  Response from the owner

  Hi Angel, we're so sorry to hear this. We would like to learn more about this experience. Would you please send your name and phone number to [email protected]? We'd like to connect.

• M

  Megan DiGiovanni
  5

  I always get great customer service in the drive thru. Tellers are very helpful. Destiny Pricer has helped me twice now with opening accounts for my family and I can not say enough about her. She is organized, kind, helpful and great at her job!

  Response from the owner

  Hi Megan, we're very happy to hear about your experience with this location! We will share your kind words with Destiny and the rest of the team. Thank you for your review!

• M

  Main Office
  4

  Their hours are so much better than many other banks. Usually I am in and out quickly, using the drive through. Inside, the wait is not usually too long, either. We try to use this branch more than others because these folks are very customer-service oriented.

  Response from the owner

  Main Office We're glad you like our hours. We want to be available to our customers! We appreciate your feedback and thank you for the review! Feel free to email us at [email protected] if you ever think of anything we can do to make your experience better.

• L

  Lynn Harris
  1

  So if you like siting in the drive thru lane for almost an hour , on a Tuesday , this is the bank for you ! This unfortunately is not an isolated incident. Every other bank is open. If Arvest decision is to not open the lobbies then they should at least staff the drive thru’s correctly. They must have the two slowest moving employees working this particular drive-through right now. We saw several employees walking around. But only 2 working. Good to know how little arvest thinks of their customers.

  Response from the owner

  Hi Lynn, we're very sorry to hear about your experience at this location and understand the value of your time. We would like to connect you to a member of local management to listen and learn more. Will you please send us your name and contact phone number to [email protected]?

• A

  Andy Hart
  1

  I received a replacement debit card saying I needed to activate the card. I called the automated machine and it would not activate the card. I ask to speak with a representative and it took 21 minutes to speak with someone. They told me I didn’t need to activate my card so I essentially went in a big circle and they sent us the wrong letter. I simply ask them to waive the fee for the replacement debit card as I had to wait forever and they said they could not as it was their policy. I filed a complaint with customer service and added this review. I will take this review down if I am ever contacted to fix the issue. I would avoid Arvest if at all possible as I had better service with Bank of America. I will be shopping my account with another local vendor that knows how to service customers better or go back to Bank of America.

  Response from the owner

  Hi Andy Hart, We’re so sorry to hear about this. We’d like to discuss it with you further. Could you please email [email protected] with your phone number so we can have local management follow up?

• P

  Pedro Tolentino
  1

  I was closing a house yesterday around 4 in the afternoon, and I stopped by arvest around 12 o'clock to order a wire transfer, but I think you didn't send the money, I was at colonial tile, I was left without closing the house all because of you, how frustrating is this, it is unacceptable for you not to be able to make a transfer, we try to call to the bank but no one answers, as soon as I open I will go see what happened!!!!!!! Your services sucks!!!!

  Response from the owner

  Hi Pedro, we’re so sorry to hear about your experience with our Broken Arrow location. Customer service is top priority at Arvest, and we would like the opportunity to speak with you about your experience with us so that we can make things right. Would you please send us your name and contact phone number to [email protected]? We’d like to connect.

• J

  John “A User” R
  2

  Used to be a great bank. They quit ATM cards in favor of debit cards, but I don't want a debit card. now I have to go inside and wait in line all the time. Lines are always long. Poor choice Arvest. I am leaving you soon.

  Response from the owner

  We are truly sorry to hear about this. If you would let us, we'd like to listen and learn more about your experiences. Would you please email [email protected] with your phone number so we can have management follow up?

• P

  Pumpkin Spice
  1

  The new manager lady is very rude and disrespectful and hateful. She lies on the phone to people about services. Worst manager EVER!! Needs to be replaced immediately and banned from working face to face with people.

  Response from the owner

  Hi we’re so sorry to hear that you feel this way. We take your feedback seriously and would like the opportunity to connect you with a member of local management to listen and learn more about your experience. Would you please send us your name and contact phone number to [email protected]?