Arbor Financial Credit Union W Centre Ave, Portage

Arbor Financial Credit Union Reviews

• A

  Annika Peterson
  2

  I have been a long time customer with Arbor FCU and up until these past couple years I haven’t had any problems. In the past six months I’ve had multiple minor issues with my card, account and other services while those issues were not their fault, they are virtually impossible to get in contact with they take forever to return a message and are completely unorganized and seem to have very little communication with each other as coworkers causing frustration as a customer bei my bounced around when a call or message is finally returned they have horrible communication with customers as well as within the company. Wish I could give them a glowing rating but I truly cannot recommend them to anyone I know with a positive attitude.

  Response from the owner

  Hello Annika, your comments have been shared with members of our leadership team and are being assessed. A manager will be reaching out to you by the end of the day to learn more and resolve any issues that might need addressed.

• J

  Jeffrey LaPonsie
  5

  Arbor Financial has been a wonderful way to bank locally for my personal finances and my business. They're friendly, responsive and great to work with.

  Response from the owner

  Thank you so much Jeffrey, we are so glad you've had such a positive experience with us. We appreciate you!

• A

  Altisha Chavez
  1

  You guys should really think about hiring people of color. If not, then at least be kind, address people personally instead of whispering behind the counter. Tense atmosphere.

  Response from the owner

  Hello, our marketing department forwarded your Google Review and the Branch Manager has left you a voicemail. Our teller had never run that type of transaction before so she was a little confused about the process. The Branch Manager was attempting to quietly assist her and we apologize if that came off as whispering, that was not her intention. We know she is looking forward to discussing this more with you at your earliest convenience.

• M

  Mishelle Pringle
  5

  I dont bank here i just drop off stuff for my boss, every time easy peasy lemon squeezy!

  Response from the owner

  We are so glad that your interaction with us is enjoyable!

• m

  meghan kearns
  5

  Always fast service, they make it easy and make it simple to do whatever I need done. Even when calling over the phone, they make whatever I need to do easy. :)

  Response from the owner

  Thank you Meghan for the review. We’re glad to hear that we make things easy for you!

• A

  Ashley V
  5

  Amazing staff, great place to bank. 😊

  Response from the owner

  Thank you Ashley! We are so glad you think so. :)

• N

  Nala Yah
  5

  The best credit union in Kalamazoo!!!!!!!!!!

  Response from the owner

  Thank you Nala! We owe our success to our wonderful members and the community that surrounds us. We are so thankful to be ingrained in such a supportive society.