OneMain Financial W Centre Ave, Portage

OneMain Financial Reviews

• R

  Raymond Gipson
  5

  Shawn did a great job. He was very professional and attentive. I would recommend One Main to anyone that needs a loan for any reason.

  Response from the owner

  Hi Raymond, We're happy to hear that your loan process went smoothly and that Shawn delivered excellent customer service. Thank you for choosing OneMain, and we'll look forward to assisting you in the future. – RP

• K

  Kate May
  5

  Everything was handled in a professional manner. I was able to get my loan to pay off my credit card debt so that I only have the one payment. Eric, at the Portage, Michigan branch was extremely helpful and very patient explaining the loan and the insurance. If I ever need a loan in the future, One Main Financial would be my first choice.

  Response from the owner

  Hi Kate, Thanks for the kind review. We appreciate your comment. Best wishes -JS

• A

  Anthony Pumphrey
  4

  Shawn was absolutely amazing. Best customer service ever- hands down. If you need something done, this is the guy to go to. Very professional and easy to work with.

  Response from the owner

  Hi Anthony, Thank you for the great review! We're so happy to hear that Shawn went above and beyond to deliver outstanding customer service. We take pride in serving our customers and look forward to assisting you in the future. Thank you! – LF

• D

  DJ B WES
  5

  Shawn was great guy to work with on my loan got it done pretty quick hassle free!!! Will go back in the future

  Response from the owner

  Hi there- Thank you for sharing your OneMain experience. We're happy to hear that Shawn provided excellent customer service. We look forward to seeing you again soon. – LF

• J

  Jena Becnel
  5

  They are always very courteous! The loan experience was fast and easy! We have done 3 loans through them and have always been happy with the process. The repayment options are fantastic! It's nice to know that they are always there if the need arises!

• A

  Alia Grant
  1

  Rude and scam. Interest rates are insane to ask for copies of paychecks is nothing I’ve ever heard of in my entire life I sent paystub‘s bank statements everything else they needed but they wanted copies of my paychecks which is kind of violating . Not to mention hard to get because you have to go to your bank and ask them for copies of your stuff . if you’re going to use a loan company use upstart they have better rates money available right away and the customer service is way better . They advertise a soft credit report it’s not a soft credit report it’s a hard credit report and a soft credit report so make sure you really want to use them if you do but I would not recommend it. If you’re self-employed don’t even bother or work for family business don’t even bother they’re going to deny you. You can see very clearly all they ask is for a bank statement that your paychecks

  Response from the owner

  Hi Alia, we apologize that OneMain did not meet your expectations. We ask for additional verification when we need to confirm identity, employment and income, among other factors. We'd be happy to send you a written statement of specific reasons that the request was not fulfilled, just call 855-663-6246 and have the reference number from your decision letter handy. Please email: [email protected] with your phone number, zip code, Google username if you would like a customer service team member to reach out. - CK

• T

  Tina Smith
  1

  They're attempting to charge fees after agreeing not to charge, if the money would be returned by my niece within the 15 day grace period. She changed her mind two days later and didn't need the loan. This place is a hassle and obviously high interest rates. Had I known she was going to a place like this I'd have told her to do some research. As you can see the reviews are bad. Wouldn't reccomend this place to anyone. OneMain financial is a Big waste of time!

• M

  Mary Rice
  5

  They were pretty quick with their response to my application for the loan and I got the loan within 24 hours.

  Response from the owner

  Hi Mary, Thank you for the review. We truly appreciate your feedback! Best wishes- JS

• A

  Art Johnson
  5

  Your representative, Eric was very professional, and responsive with our questions. He made the entire process run smoothly. Because of his attributes we plan to use you guys again, and tell our friends about you.

• r

  romuald Koliko
  1

  Finished to pay off my balance and now they said their a lot of return fee. But I always pay with debit card. Scam

  Response from the owner

  Hello Romuald, please let us know if we can be of assistance. - AS