Arbor Financial Credit Union Gull Rd, Kalamazoo

Arbor Financial Credit Union Reviews

• K

  Kim B
  1

  Each time I call I’m on hold listening to same messages for 9-15 minutes that provides false information so I typically hang up .They never contact you when requested, approval isn’t in minutes and you have to keep calling to get updates, and the online system never works. Disappointing because they use to be my favorite. The building are great and face to face interactions, but not good for people who travel or don’t live close to facility. I have started to switch over to another credit union

  Response from the owner

  Hello Kim, and thank you for sharing your experiences with us. We have shared your comments with members of our Contact Center and management teams. We would love to further assist you but do not have the ability to contact you based on your profile information. Would you please contact us by emailing our Contact Center at [email protected] so we can better assist you? You can also schedule a live video chat or text the team by visiting https://www.arborfcu.org/contact-us. Thank you!

• C

  Chelsea Morning
  3

  Doesn’t really matter which one you go to but you will wait at least 10 minutes in the drive thru to be helped and their atms are so old you can’t deposit cash at them. They are quick to charge overdraft fees. I hate to say this but I like Huntington more.

• J

  John Vorres
  5

  Helpful teller . polite . He seemed like an excellent employee

  Response from the owner

  Hi John! Thank you for the kind recognition of our team members. We appreciate you taking the time to share your experience. Have a great day!

• M

  Michael Diamond
  5

  How many credit unions/ banks can you walk in to and see the shoes of the employees?? Love the personable atmosphere.

  Response from the owner

  Hi Michael! We are so happy to hear you enjoy visiting us! Thank you for sharing your experience. We appreciate your membership!

• S

  Steven Harmon
  1

  Can't get anyone to actually answer a phone or call you back

  Response from the owner

  Hi Steven! We have shared your comments with members of our Contact Center Team and Jessica, our Contact Center Manager, will be connecting with you today to assist you. Thank you and have a great day!

• Z

  Zachary Frieben
  5

  Stopped by here to deposit into my savings. Very friendly and fast service, typical of Arbor.

  Response from the owner

  Thank you for the nice feedback Zachary! We love it when members have a good experience and are happy to hear from you.

• M

  Mark Deyoung
  5

  Arbor Financial has gone above and beyond my expectations, I recommend them to friends and family.

  Response from the owner

  Hi Mark! Thank you for the 5 stars and recommendations to friends and family! We appreciate your membership!

• C

  Cody Smith
  5

  Awesome experience, super friendly and helpful staff.

• P

  Patrick Onyekachukwu Udeh
  5

  Strategically located ATM withdrawal point. Small queue

  Response from the owner

  Thank you for the 5 star review Patrick!