Apple Federal Credit Union S Loudoun St, Winchester

Apple Federal Credit Union Reviews

• H

  Hannah Anderson
  5

  Been banking with Apple for over a decade even after living in several states. Overall, I am a very happy customer, though I do miss the hospital branch location.

  Response from the owner

  Hi Hannah, Thank you so much for the kind words and for being a longtime member!

• A

  Aly A
  1

  The ATMs NEVER work and almost always won't accept your checks if they're functional at all. The mobile app has issues so it's barely usable. And they apparently also close when there's a light snow flurry and no snow on the ground so I haven't been able to cash my paychecks for 3 days now. Apparently I need to work for a bank and get half a week off for new years.

• R

  Raquel
  5

  Apple has great rates on loans and savings. I love this location bc they don’t force you to go online for services, they take the time to help you. They clearly pride themselves on great service. The Credit Builder Credit Card is an amazing asset that helped me repair my credit and get into a position to get an apartment, buy a car, and eventually buy a home.

• J

  Jennifer Segovia
  1

  If you are choosing drive thru.... you are brave! Make sure you have a full tank of gas, you might be there a while. You don’t get greeted or asked if it’s a deposit or ANYTHING it was by far the most silent bank transaction IN MY LIFE. Not impressed with the customer service given I am now in search of another bank!

• N

  Nnayeliab
  2

  Honestly horrible experience, I've been through three cards now, soon four, (in the span of a year and a half) because they deactivate your card for literally no reasons and even admit to this. "It just happens sometimes" well this "sometime" I happen to be shopping and had $100 worth of food and groceries. Couldn't pay. Pin wouldn't work, couldn't go through credit. I checked, card Deactivated I had to call my husband to drive and come pay for me, you know how embarrassing that is? Also no one ever answers the phone I've sat 3 hours with no answer even with prioritized calling. Save your time and go to a different bank.

• L

  Leslie Albright
  1

  I always give the benefit of the doubt before giving anything lower than a 5 but, this has happened numerous times. The drive through is super slow. Going inside isn’t much faster if at all. Lines are a problem. This time there wasn’t even a hello or sorry for the wait, and you would think at least a thank you but no none of that. You will spend either half or your entire lunch break waiting to pay your bill. Also, the online registration process is a nightmare. It doesn’t matter what password you choose it’s not good enough. Oh, and there’s a fee to pay over the phone. Maybe the drive through should open at 8am instead of 9am. Covid hours should be over. Please bring back earlier hours so the people that have to work early can get to the bank beforehand.

• N

  Nicholas Ward
  1

  Poor customer service when dealing with anything on the app or reward services. No real humans to speak to and if there is there is nothing they know how to do. I recommend any bank besides this one and i am a current customer of cap one and wells and even though fees are slightly higher it outbalances the time and money ive spent trying to use app and collect rewards. After trying to call the number you gave to make up for poor service and i couldnt get in touch with anyone to help with problem. I will say this is the worst bank ever.

  Response from the owner

  Nicholas, we're sorry to hear that you had this experience at our Winchester Branch, and we value your feedback. Please contact our Member Solutions Center and speak with one of our specialists to let us know how we can make things right for you. They can be reached at 703-788-4800 and are available Mon-Fri, 8 a.m. – 6 p.m. and Sat 9 a.m. – noon.

• S

  Sonny Ink.
  1

  I had to change my review because of no more old staff left at this branch.they were energetic and whatever emage theyve made for this branch these people will mess up absolutely. I've had my 1st car loan in 2013 which was 25k.i paid off without any missing payment. No clue having 730 credit scores with almost 12k monthly income still waiting for approval for 2nd car loan for 3 days. Lady in branch even seems like not interested for work .I meant say either no or yes.wasted my valuable time .I would have been apply at my bank earlier...this is ridiculous..and I got my new F150 .loan from Wells Fargo in a 10 minutes..so big bye bye AFCU for forever.

  Response from the owner

  Hi Sonny, thank you for your feedback! We're very sorry to hear you've had a negative experience at our Winchester branch and loan services. Please reach out to Member Solutions at 703-788-4800, Mon-Fri, 8 a.m. - 6 p.m., Sat, 9 a.m. – 12 p.m. with any other information so we can make this right. We forwarded your review to the Winchester branch manager.

• J

  Josh S
  1

  Poor service long wait times very rude staff. The old foreign black woman whom is a manager has terrible customer service skills she was very snooty and impatient. Not the place to go if you're looking for professional friendly service. Tried to cash an 800$ check at the time all i had was my state issue driver's license. They wouldn't cash the check with out me having a passport ,debit card or any other 2nd form of id. All I had was my ss card ,medical insurance card ,driving record and a pay stub. Was also wearing a t shirt with the same company name on it as the check. Still would not cash the check. They even talked to the account holder who wrote the check over the phone. Absolutely no excuse for this type of customer service.

  Response from the owner

  Charlie, we're sorry to hear that you had this experience at our Winchester Branch and we value your feedback. Please let us know more details and how we can make banking with Apple a better experience. Please contact our Member Solutions Center and speak with one of our specialists to let us know how we can make things right for you. They can be reached at 703-788-4800 and are available Mon-Fri, 8 a.m. – 6 p.m. and Sat 9 a.m. – noon.

• N

  Nick Johnson
  1

  Extremely frustrating trying to resolve issues when calling and overall a poor choice for a credit union. Most of my interactions with the credit union have been an awful experience and will be switching soon

  Response from the owner

  Nick, we're sorry to hear you had some negative experiences with our financial services and we value your feedback. Now that our branches are open again with COVID-19 preventative measures in place, we hope to be able to resolve issues more efficiently. If you're still experiencing issues, please stop by the Winchester branch, or contact our Member Solutions Center to speak with one of our specialists. They can be reached at 703-788-4800 and are available Mon-Fri, 8 a.m. – 6 p.m. and Sat 9 a.m. – noon. We'd love to make things right for you!