OneMain Financial S Loudoun St, Winchester

OneMain Financial Reviews

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  pguin
  3

  BAIT AND SWITCH! Applied and was pre-qualified for 16.99% 12k unsecured loan. Selected the loan on their website and submitted documents. Received call next day stating that after credit report review my rate jumped to 30%. I have an average score of 615-630 and 2 derogatory accounts from 5 years ago other than that clean credit report with highest debt being a student loan in excellent standing and have very few inquiries on my credit reports as well as low balances and utilization. I feel like this is classic bait and switch, I should have went to a credit union...Do not get loans from here, upstart, or lending tree it's all a scam; predatory lending making you think you'll get the loan at a rate you can afford and then switching it to a rate you can not afford. With rates at 30% you diminish the borrower's abilities to repay the loan and it becomes strictly beneficial to the lender. Also be mindful of mile-long fine print during pre-qualification usually hiding at bottom of page or hidden in various links.

  Response from the owner

  Hi there, We're sorry to hear that you've had that experience. Please email [email protected] with your phone number, ZIP code and (Directory) username if you would like a member of our customer care team to reach out to you. Thank you. – LF

• K

  Katrina Johnson
  1

  My family have dealt with One Main in another locality and have had a wonderful experience. I do not know what it is about Winchester VA and minorities. A family member applied online and had been speaking with Rhonda, who was very nice via phone. All requested documentation was provided within mins after request. The family member came in as the phone kept going to voice mail and the text had stated to call. When the family member arrived, it took a moment and finally Jessica asked what was needed yet she just came across Cold. It just appears that the branch is giving a run around. Disappointed

  Response from the owner

  We take matters of discrimination and fair lending seriously. Our policy is to make financial products available to qualified applicants without regard to race or any other protected characteristic. Please email [email protected] with your phone number and zip code so that we can put you in contact with a member of our Executive Office of Customer Care. - AS

• S

  S V
  5

  I wanted to take the time to thank Amy at One Main Financial! She has gone above and beyond her duty and really has helped me get through a tough time with everything going on. She is always kind, caring and just a great person to talk to. No matter what I was going through she is there to help guide me through. And thank you to One Main Financial for assisting me as well! You guys have a true asset in Amy!

  Response from the owner

  Hi S V, Thank you for taking the time out of your busy day to write this review. It is great to hear your feedback! Best wishes -JS

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  Connor Flynn
  1

  Absolutely terrible experience, this was my first time applying for a loan and I would strongly recommend going elsewhere. They seem nice and friendly, but as soon as you get there its just a long run around, I was trying to be careful and read everything carefully when I signed up but the lady (whom shall not be named out of generosity on my side) sat there telling me it wasn't important to read this or that, and that doesn't apply to you, etc. Ended up taking a loan because I was already at the end of the computer process and thought I "needed" it. In the end I was pressed into it by a "nice" associate, because I'm young and don't know what im doing. Then I had to sign a sheet saying I wasn't pressured into it. While being pressured into signing that sheet. Will never be back. Will never recommend. If you need a loan go anywhere else. Although, the lady who helped me cancel my loan today was also friendly, idk mightve been trying to get me not to cancel it 😅

  Response from the owner

  Hello Connor and thanks for reaching out. We'd like to learn more about this situation. Please email: [email protected] with your phone number, zip code, and Google username if you would like a member of our customer care team to reach out to you. -AS

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  H.B
  1

  I was on the phone with Jessie for 15 minutes on Thursday and she said I was approved for up to $6,000 unsecured. I specifically asked if I needed a co-signer and she said “no”. I told her I would be there first thing Friday morning since I had to be at work by 9:30. She told me she would not be there, but she’d gladly have someone help me. I drove 30 minutes into town and got there at 8:30 only for Travis to tell me I did, in fact, need a co-signer. Jessie was aware of my income and ALL other information when I spoke with her previously. She knew then that getting the loan without a co-signer would not be possible and yet still insisted that I was good to go. Biggest waste of my time. I should have learned my lesson when I paid off my previous loan to never go back.

• M

  Melissa Triplett
  5

  Travis and Rhonda were very helpful on the phone each time when speaking with them. Very pleasant and knowledgeable. Took the time to answer all my questions and explained in detail without hesitation. Rhonda was exceptionally helpful when I went in to sign my paperwork. Thank you both for making this a very easy and stress free process.

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  Christina Shipe
  2

  Used to be a great company and helpful. Customer service has decreased immensely. Called relative to getting additional loan and they advised me a cost and then calls back the next day and states that it is going to be a much higher cost. Then when I called to get the pay off I was told one price and called back the very next day and the cost had gone up $100 dollars. I have been lied to and mislead on several levels within the past 6 months. Wish the company was like it used to be. I don't believe I will work with them anymore. Very sad

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  K J Brown
  5

  Onemain Financial , 2007 s Loudoun Winchester va. Is the place to go if your looking for a loan and a professional staff that can help you. Jessie was my loan Specialist and she displayed and show amazing Customer service and professionalism.

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  Tracy fletcher
  5

  Staffed is very friendly and helpful

  Response from the owner

  Hi Tracey, Thank you for taking the time to provide us with a review of your experience. We are pleased to hear that our team made your experience pleasant, and we look forward to seeing you again soon! – LF

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  Holly Moorehead
  5

  Very pleased, our loan specialist was Kathleen High. She answered all our questions.