Apple Bank Neptune Ave, Brooklyn

Apple Bank Reviews

• M

  Mike Danilin
  1

  I've been this bank's customer for over 10 years and generally never had any problems here. But this year the situation changed. About a month ago I stopped by the bank to notarize a letter. I knew there's a notary working there whose services are free for anyone with an Apple account. To my surprise I was told that the notary wasn't there. I tried again on a different day -- same result. Finally, at my third attempt I was told that the notary was on a vacation coming back in a week. When I tried the last time (today) I was told that the notary is working whenever she pleases and that although I can stop by again there's never going to be a guarantee that I'll ever be served. The lady I was speaking with (a branch manager? customer services specialist?) concluded her speech with "well, what can you demand from people, we're all just living beings". I never ever had such response in any sort of professional environment in this country before.

  Response from the owner

  Thank you for reaching out to us, Mr. Danilin. We apologize for any inconvenience you experienced at our Coney Island Branch. The District Manager will be contacting you to further discuss this matter.

• L

  Leo Karalkou
  5

  With the deep gratitude I want to tell about good work and friendly atmosphere in this branch. I especially say " Thank you very much " to the Mrs Anna Peskina, customer service Supervisor. Her high professional skills and respect for the customer rase the mood of those who visited. I wish to Mrs Anna good health and all the best in her life

• d

  danny ol
  1

  This. Is. Prob. The. Rudest. Bank. I asked. For. Change. Very. Easy. Request. They said u need an acvount. Here. If. They. Would. Be nucer. Thry would have. Alot more customers. Their. 8s never a line their. Another time. I needed to spesk. to. Finanvial. Consultant. I waited at leadt a month. He never called me. I dont. Know. Why they act this way. I would not recommend them as. A bank. Fir. Your. Money.

  Response from the owner

  Thank you for reaching out to us Mr. Ol. Please accept our apologies for providing you with a negative in-branch experience. If you would like to discuss your concerns in more detail, please reach out to our CustomerLine Department at 914-902-2775.

• j

  john devito
  1

  The rudest stuff I ever met. they are incompetent employees that CANNOT help you with anything and "don't" have access to certain things. they are have no education at all of how to talk to people or how to do their job.

• D

  David Mandel
  4

  What can I say it's a bank

• R

  Ruslan Kuznetsov
  1

  Disgusting service and rude behavior! Unwillingness to help the client solve the problem. WORST SERVISE! DONT WANT FIX PROBLEM AND HELP TO CUSTUMER

  Response from the owner

  Thank you for reaching out to us. We regret any inconvenience you experienced at the Coney Island Branch. If you would like to discuss this matter further, please contact us at 914-902-2775