AmeriCU Credit Union Walton St, Syracuse

AmeriCU Credit Union Reviews

• J

  Jess LaCelle
  5

  I love their online banking. I've been a customer for many years and I've always been very happy with them.

  Response from the owner

  Thank you for your kind words, Jess! We appreciate your membership! -Monica, Marketing Assistant

• i

  i Fashion
  1

  So I’ve tried 3 times now to set up an account with this bank & unfortunately the location I go to always has a wait which is a huge inconvenience. First time I waited & then the lady took a customer before me because I guess it was a “closing” which I guess was more important so I left. Second time there was a 20 minute wait. Third time about a 30 minute wait. I guess I could try a different location or alternate method, but going into a branch to set up an account I feel is more efficient & the DT location happens to be convenient for me. I’d recommend getting more workers in this location. I would have liked to set up an appt, but that’s not an option either. It’s kind of discouraging as a potential customer to have to turn around because their busy & don’t have enough workers. & unfortunately their business hours are my work hours so I’m leaving work to do this. Never thought it would be that complicated just to set up a new checking acct.

  Response from the owner

  Hi, I apologize for the inconvenience you experienced. If you could email me your name and the best phone number to reach you at, I can have a Member Relationship Advisor give you a call and help you with your checking account application. My email is [email protected]. - Jeff, digital marketing manager

• J

  John Cho
  1

  I am a regular customer at Americu Credit union in downtown Syracuse. I just had the worst experience with Sarah Murphy who was the clerk today. She was very condescending, from the moment i stepped in. I was the only customer at the time but she didn't seems to want to help me. Sarah Murphy was extremely rude and when i thanked her for clearly not helping me out, She just shrugged. The management at this place should really work on having positive and helpful people as their clerks instead of ill-mannered Sarah who seems like she is just there for a paycheck.

  Response from the owner

  Hi John, I'm sorry to hear that you had an unsatisfactory experience and our Financial Center. I can assure you that we will look into it. If you could email me the name that your account is under and the best phone number to reach you at, that would be much appreciated. Please send to [email protected]. In the meantime, I ask that you remove our employees name from your review to respect her privacy while we investigate this situation. As always, members can always ask to speak with a Financial Center Manager if they are unhappy with the service they are receiving. - Jeff, digital marketing manager

• F

  Farhiya Mohamed
  5

  I love the online banking and easy to make transformation from checking to saving. The people are friendly great bank . I love it Thanks AmeriCU❤️😁😁

  Response from the owner

  Thank you for the great feedback, Farhiya! We strive to make our members happy :) Jeff, digital marketing manager

• M

  Mark Killian
  1

  Soo incredibly slow. It’s takes them 2-3 times longer to do basic, simple, things than other banks.

  Response from the owner

  Mark, I apologize for your transaction with us took longer than expected. I'm not sure of the specific situation, but we do try to make our member transactions as quick and efficient as possible. If you would like to talk to a member of our management team about it, you can email me the best number to reach you at and I can have someone give you a call. My email is [email protected]. -Jeff, digital marketing manager

• T

  Troy Lefebvre
  5

  Great place to do business with. All of the staff is friendly and very efficient.

  Response from the owner

  Troy, thank you for the great review! It's a nice way to start our day :) We appreciate your membership. -Jeff, digital marketing manager

• p

  patricia hunter-fox
  5

  Excellent customer service, very happy with AmeriCu