Bank of America Financial Center S Clinton St, Syracuse

Bank of America Financial Center Reviews

• A

  Ashley
  5

  First time I used this bank and considering switching to Bank of America after working with Brenda here! She helped my significant other and I notarize some things and made the entire process a breeze for us. Before our appointment, she walked around greeting all of the bank's customers, asking how they were, what brought them in-- to make sure they were waiting in the correct line. Was truly a great experience for myself and my significant other. Thank you Brenda!

  Response from the owner

  Hi Ashley. Thanks for letting us know how helpful Brenda was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^susan

• R

  Robert Rossignol
  1

  The tellers are all very nice, in fact most are wonderful considering how poorly run this bank is. The bank is one of the largest banks in the city and they have not nearly enough employees! Why? Pay them more, recruit more, BoA has plenty of money.... quit driving customers away

  Response from the owner

  Hello Robert. I'm sorry your experience with our financial center team wasn't what you expected. We’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

• S

  Seydi Herrera
  1

  Worst and Unprofessional business, did a transaction back in November 12,2021 they messes up the amount and them I ask them to cancel it right away. I even talk to the manager Audra because she was the only one who can get to the system and cancel it, so she told me to leave and that she will call me if she needs any information. I live in NC but I travel to Syracuse because I have a small remodeling company there. Unfortunately she did not cancel the transaction at the moment I ask her to do it. I decide to show up at her office and ask her why the MONEY WAS NIT ON MY ACCOUNT YET, that’s when she told me that “you may never get the money back” which I answered why it was your fault not my, I ask you to cancel it right after I notice you guys messed up with the amount. SHE DID NOT DO HER JOB RIGHT AND THAT IS NOT MY FAULT ITS BANK OF AMERICA FAULT to have people like her that doesn’t do their work. I left her office she gave me a cancel transaction number and till now February 23rd I HAVE NOT received any call from her and she is not answering my calls or emails.

  Response from the owner

  We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^alex

• J

  Jaime Lawlor
  5

  Audra was super helpful when I went in to cash some bonds. Very friendly and made the whole process easy and quick - she's great!

  Response from the owner

  Thank you for choosing Bank of America for your financial needs. We’re glad to hear the process went smoothly. Thanks for taking the time to let us know.^alex

• L

  Luis Colón Torres
  1

  As a local small business owner you think you come to your bank and get some things done. Although at first it seems like they were trying to help I ended up waiting over an hour and a half for someone to come and help me with my situation. What I experience today here was nothing more than the circus, Bank of America should step up their game, I will be banking somewhere else!

  Response from the owner

  Hi Luis, we know your time is valuable and apologize for your experience. We'll certainly be sharing your feedback with our leadership team. If you have any questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• D

  Daniel Cain
  1

  This is unbelievable the wait I’m line was crazy and it was a Monday. There was 6 people on line and I had to wait 30 minutes to cash my check. Omg how slow are the tellers.

  Response from the owner

  Hello Daniel. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

• S

  Sarah Honis
  1

  This bank is a joke! The tellers are pleasant. The branch manager Meghan is phony and not helpful. Banking system in this country is a fowl industry.

  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

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  Mo D
  1

  I’d rather watch paint dry than stand in line at this location. The tellers just stare at you!!!! I’m in line as I’m typing this!!!!!

  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^christian

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  Ryan Seymour
  1

  Absolutely terrible institution, brought a check to cash from the same company last month and had no issue, brought one in today and was told they can't cash it because their "guidelines have changed, but if I opened an account with them they wouldn't have an issue cashing it" scam artist at its finest!!!!! They do not care about people they do business with!!!!! All they want are people to open accounts!!!!!!!!! Reasons why I don't deal with banks

  Response from the owner

  We review how we do business on a regular basis, and make changes, when necessary, to ensure that we can provide the best possible protection for our clients’ accounts. Cashing checks for non-clients is an area where we've enhanced protections for our clients. You can negotiate the check with your financial institution. If you are interested, I would be happy to have someone speak with you about becoming a client, please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts.

• A

  Alona Hayden
  5

  The best service I have experienced in Syracuse. The staff is very professional and knowledgeable. They always go extra mile to help out with my banking needs. Such a wonderful team!! Very convenient location in the heart of Downtown with free parking (which not many banks downtown offer).