Alpine Credit Union E 800 S, Orem

Alpine Credit Union Reviews

• G

  Glennell Goodwin
  1

  With years Of great experience with Alpine credit union. We have never been treated as poorly as we did in May with Nikki from the south Orem office. She more less said we didn’t qualify for the loan and not understanding both my husband and I was at work and could not fax w- 2 forms at that time and we was stupid buying what we were buying. We went into the south office and was in and out within 30 min. They could not believe the credit we had and no issues at all. So Nikki don’t underestimate people and treat them this way until you know the full situation!!!!

  Response from the owner

  We are very sorry for the frustrating interaction and we will strive to do better. Thank you for the feedback and we hope that ultimately we were able to take care of your needs. Again, please accept our apologies for the miscommunications, your honest review can only make us better.

• L

  Lee Baxter
  1

  I recently closed an account at Alpine Credit Union. I used this account for CD investments, and since recent CD rates have been pretty abysmal (everywhere), the account had been dormant for some time, and had begun to accrue a monthly dormant account fee. Since I only get statements quarterly, three monthly fees had accrued before I received any notification of this fee. I understand the rationale and need for the dormant account fee, and don't particularly object to it, but having three of them prior to any notification seems a bit much. I asked if two of them could be waived, but was told their policy would not allow that. That is the kind of policy and response I might expect from a Bank, which is why I prefer to deal with (other) Credit Unions.

  Response from the owner

  We are sorry to lose a valued member and also that we could not meet your request. Unfortunately, when an account is not used more frequently; the only means at this time of conveying that information is the quarterly paper statements or electronically using online account access. We appreciate your feedback and will look at a more efficient and timely manner in which to communicate this type of information.

• K

  K S
  5

  Jordan was about to walk into the break room with drink and pretzels in hand. He stopped and came back and helped me… very pleasantly, I might add. Thank you for the great, quick service, Jordan!

  Response from the owner

  Thank you for sharing and we are so happy to hear about your pleasant experience with Jordan! Your kind comments help us tremendously. :) Thank you for being a member of ACU!

• J

  Jacque Smith
  1

  They are so old school. They don’t do any electronics signatures. Every time I call them they say I just have to come in, in person to solve problems. Their app never works correctly for me. Logging in is always such an issue. Anytime I try to change information on the app it always says error. I always have so many problems with Alpine, and when I call their solution is always come in. I live 45 minutes away from the closest branch, I’m not coming in! I literally cannot wait till my loan is paid off so I never have to deal with Alpine Credit Union again. Get with the times and update your app, website, and use over the phone authentication so you’re not telling people to come in just to change their address etc. So annoying.

  Response from the owner

  We apologize that we have failed to provide you the level of service that you expect. We would also like the opportunity to see what we can do to resolve the problems you seem to be experiencing. Please reach out to us at [email protected] with your phone # so that we may contact you. We will try our best to resolve these issues for you. Thank you.

• K

  Kevin Aston
  5

  I have worked with Jordan at the South Orem location a few times. He has been most helpful with notary and financial issues. He was knowledgeable in the things we needed help with and has always been very pleasant to talk with. Thank you Jordan.

  Response from the owner

  Thank you Kevin! We are so glad to hear about your experience with Jordan. He is a great member service representative and always works hard to provide the best service. We are glad you visit our South Orem Branch and value your membership.

• P

  PAPAYA & COMPANY TRAVEL
  5

  Nikki was very attentive, thorough and a pleasure to work with. I’ve been an ACU member for 43 years and they have always been very professional to work with!

  Response from the owner

  We are so excited to hear about your experience and we LOVE to hear from our long-time, loyal members! Thank you for giving all the stars.

• C

  Cintia Lopez
  5

  Jordan in the 800 S Orem office was great at helping us get a quick approval for a car loan!

  Response from the owner

  Thanks for doing your auto loan with us! We are happy to hear that Jordan took good care of you in the process. Thanks for being a member of ACU!

• M

  Mckay
  5

  Very helpful! They helped me with all my issues (and I have a lot). The assistant manager Hillary is a cutie too!

  Response from the owner

  Thank you Jack! We are very glad to hear that you were able to receive the help you needed and had a good experience.

• N

  Nikki Roundy
  5

  I did an auto loan with Alpine Credit Union. Nikki made the process very fast and easy to do!

• J

  Jeff Davis
  1

  The Branch Manager, Nicki, is the rudest person I have ever dealt with. She is very demeaning and cold. She does not listen to what you say and she replies with pre-formulated answers that clearly show she hates her customers and her job. If you dislike customer service so much, then GET OUT OF THE BANKING INDUSTRY!! Here's a tip on how to be a successful adult: Try to listen to and truly understand what people are saying before you chirp back with an ignorant, uneducated reply. I have closed all my accounts because of her.

  Response from the owner

  Jeff, we are very sorry to hear about your experience and also that we have lost a valued member. Your feedback is appreciated and we will take it very seriously. Please know that as an institution we do try our best to make member service a priority and to treat each members' needs with care. We sincerely apologize for our lack of service and not meeting our our own expectations.