Alltrust Credit Union - Fairhaven Alden Rd, Fairhaven

Alltrust Credit Union - Fairhaven Reviews

• B

  Bill W
  1

  Been a member here since 1968. Always great service. Have numerous mortgages, car loans, and personal loans. All serviced with no problem. Have a number of my kids with accounts here. Now since they decided because of old software that required them to some paperwork functions to upgrade to according to them a new and better and state of the art software. Well, some of it looks better however it does not support Quicken. Called a few times and finally talked to the Marketing Manager. Was told they are working on it. Was supposed to call me back with an update, that was a month ago. No update as of now. I have a problem because the newest and latest software banking system does not support Quicken. Have heard in the branch offices it is going to be a year before they fix this. So basically, they updated to the new software to reduce paperwork and now tell their customers with Quicken you can now do the paperwork to track your accounts. Unbelievable in this electronic digital world this cannot be fixed for their customers

  Response from the owner

  Thank you for your feedback. Nicole, SVP Retail Administration, has reached out to discuss this further. We are working with our vendors to get this resolved. Thank you for your patience.

• K

  Kimberly Mattar
  5

  Rob from all trust has been extremely helpful in assisting us with transfer of accounts, business accounts, paper work, and all that good stuff you have to deal with at banks. He has been professional, responsive, informative, and timely throughout the entire process. I could not be happier with the service, thank you again Rob.

  Response from the owner

  Thank you for your review. We’re so happy you had a great experience!

• L

  Liz Furtado
  5

  We paid off a mortgage with Alltrust Credit Union. Alltrust discharged the mortgage promptly, sent it in for recording and forwarded us a copy of the Recorded Mortgage Discharge for our records! Many banks/lenders just cash your check and force you to contact them over and over again for the official discharge but getting the discharge from Alltrust CU was quick and easy. I hope we do more business with Alltrust in the future!

  Response from the owner

  Thank you for your feedback! We're so glad you were happy with our service and look forward to working with you in the future.

• S

  ShinyUnown ?
  1

  Terrible service since alltrust took over the credit union. There is no more care or concern for the community and the members of the credit union. The only reason I originally was part of this unit credit union was because the of great personal experiences and great customer service. Today they refused service because I showed up at 4, I understand the policy of closing at four but at least the old credit union care about their customers and their lives but now they only care about money and nothing else. Will be closing my accounts soon

  Response from the owner

  We appreciate your feedback and apologize for the inconvenience. Although our name has changed to Alltrust, we maintain the same service standard levels. Our Senior Vice President, Nicole Fortier, would like to discuss your experience and speak with you personally. If you would like to discuss further, please call Nicole at 508-979-7710.

• R

  Robin Maltais
  1

  If I could give negative stars I would... After having an issue with our late fathers account due to no fault of ours , and being told that it was up to the VP I asked to speak with the VP .. only to be told oh they dont like to speak with members? What kind of a business does that? certainly not one i would like to have my money in. After all the stress of losing our dad less than a month ago this just adds to it .. Totally unacceptable !

  Response from the owner

  First and foremost, our condolences on the passing of your father. The passing of a loved one is never easy and the last thing we would ever want is to add stress to the situation. Our deepest apologies. Your experience is not up to our service standards. Our CEO, Carmen Sylvester, would like to discuss your experience and speak with you personally. If you would like to discuss further, please call Carmen at 508-979-7719.

• E

  Etse M
  5

  The best Credit union around. Very pleased with the service, especially with Paula T, She has helped me with my requests few times and she has been very helpful and went above and beyond. Thanks alot!!

  Response from the owner

  Thank you for your feedback!

• P

  Pat Stinson
  5

  The best Credit Union anywhere! I feel like I'm banking with my family!

• d

  dybott1
  5

  I highly recommend Jean Correia is you are refinancing. She is excellent.

  Response from the owner

  Thank you for your review. We’re so happy you had a great experience!